Sep 8, 2014 #1 qzat4 Technical User Nov 8, 2012 21 IT Hello, I don’t want to give anyone else access to agent group maintenance because then that would result in giving full access to the system. I would think there is a permission option to just update agent groups. Can you help me?
Hello, I don’t want to give anyone else access to agent group maintenance because then that would result in giving full access to the system. I would think there is a permission option to just update agent groups. Can you help me?
Sep 8, 2014 #2 RGarcia87 Technical User Jun 24, 2002 506 US Then only give them Read permissions to the Dictionary. Upvote 0 Downvote
Sep 9, 2014 Thread starter #3 qzat4 Technical User Nov 8, 2012 21 IT they don't update agent groups with read permissions to the dictionary. Upvote 0 Downvote