Avaya CMM 5.2.1 Denial Event 1192 while dial VMAIL

[Daudet]

Hello All
I have a System Platform running CM 5.2.1 and CMM Vmail.
Tenant 1 NR 1 everything is working fine
Tenant 2 NR 2 user cannot reach Voicemail
we are getting
denial event 1192: Temporary failure then
denial event 1012: No circ/chan avail.

Trunk group 99 is idle or only one or 2 channel are used at anytime

I am using Station 1997 (IpSoft) Tenant 2
IP for this station is setup to NR2 in Ip Network MAP and i have failure

If i change to NR1 in Ip Network MAP everything is fine.

I have the full trace included for station 1997 in NR2 then page 2 in NR1



Daniel Audet
Avaya Application Specialist
MTS Allstream
Montreal, Quebec, Canada

 

[Daudet]

Forget we found the issue

NR 1 had codec 1
NR 2 had codec 2

codec1 711 only
codec2 729 only
after change
codec1 711 729
codec2 729 711

it works.
Seem that H.323 trunk to Vmail does not support 729




Daniel Audet
Avaya Application Specialist
MTS Allstream
Montreal, Quebec, Canada