Avaya CM3 AES issue

[Dejan Balazevic]

Hello,

we have an Avaya CM3 and AES version 3 I believe. This all worked fine until our CM (S8500) got rebooted due to power failure. Since reboot, connection is down all the time.
We've trier to recreate switch connection, CLAN etc but no success.

On CM when running status aesvcs interface, it's always showing intfce-down, even when we tried to make procr interface listening.

On AES site, error we are getting is TCP Down.

What could have happened on CM reboot? Any other settings we can change?

 

[phoneguy55]

Assuming your config is still correct. Log into the AES -> Status -> Status and Control. You can also restart services via Maintenance -> Service Controller. Or from CM you can busy/release cti X.

 

[Dejan Balazevic]

After 3 weeks troubleshooting, found the issue. Tried to re-import the licence and got the error that I need to request the new one as the certificate in it expired. Changed the date 1 year back and started working fine.

Why is this?

Tried also everything you said in the post but didn't help.

 

[dialtonebone]

Did you lose any other translations? If not, then it's unlikely to be in your AES if you know the switch link password information is accurate.

Have you checked that the AES is aware of your PROCR/CLANs?

 

[Dejan Balazevic]

It's definitely not AES. CM got restarted and everything stopped. After I changed the date on CM to 2018, CTI links came back to "talking" status straight away.

 

[dialtonebone]

Are the times accurate on your AES and CM? Run "date" from the command line of both and make sure they match. I'm wondering if you had issues regarding time sync/TLS negotiation.