Avaya CM integrated with CS 1000 and external calls routing through CS 1000. CS 1000 external call working fine and customer satisfied with caller ID. But CM external to external call forwarding rejecting CS 1000. CS 1000 working call forwarding scenario.
NET_DATA
OCLI EXT
Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)
External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)-mobile phone caller ID Extension B DID (44237100)
CM call forwarding scenario
Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)
External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)- CS 1000 rejected call forwarding
NET_DATA
OCLI EXT
Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)
External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)-mobile phone caller ID Extension B DID (44237100)
CM call forwarding scenario
Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)
External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)- CS 1000 rejected call forwarding