Avaya CM SIP TIE external call forwarding issue

[vipink]

Avaya CM integrated with CS 1000 and external calls routing through CS 1000. CS 1000 external call working fine and customer satisfied with caller ID. But CM external to external call forwarding rejecting CS 1000. CS 1000 working call forwarding scenario.

NET_DATA

OCLI EXT

Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)

External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)-mobile phone caller ID Extension B DID (44237100)



CM call forwarding scenario

Extension A (101)-calling-Extension B (100)-call forwarded to mobile (55761713)-Mobile phone caller ID Extension A DID (44237101)

External number(30030037)-calling-Extension B (100)-call forwarding to mobile (55761713)- CS 1000 rejected call forwarding

 

[kyle555]

Is trunk-to-trunk transfer allowed in CM? That'd be a good place to start

 

[vipink]

trunk - to - trunk transfer all in CM system parameters features.

 

[kyle555]

and what does a trace of a failed call show you?