Hi all,
I am trying to set up a call flow in our Avaya Communication Manager 8.1 to better manage incoming calls to our supervisors. Currently, users call supervisors' cell phones individually, but we want to centralize this process by having a single number that rings up to five supervisors’ cell phones. Additionally, we need the ability to disable ringing for specific supervisors when they are on vacation, which we plan to manage using EC500.
Our Current Setup:
We created a station that routes calls to a coverage path with 5 points. Each point
Each point is an extension with EC500 enabled, forwarding to a supervisor’s cell phone.
The plan is to provide the manager with a remote access number and feature codes to enable/disable EC500 per extension (so they can exclude unavailable supervisors).
The Problem:
After about the 4th call, the call disconnects at around 60 seconds, and the trace shows a 487 error.
We’re looking for ideas or alternative solutions..
Has anyone implemented something similar? Any suggestions for improving the call flow or troubleshooting the call disconnection issue?
Coverage Path
Coverage Criteria
Station/Group Status Inside call Outside Call
Active? Y Y
Busy? Y Y
Don't Answer? Y Y Number of rings: 2
All? N N
NDN/SAC/Goto Cover? N N
Holiday Coverage? N N
Each coverage point has 3 rings
I am trying to set up a call flow in our Avaya Communication Manager 8.1 to better manage incoming calls to our supervisors. Currently, users call supervisors' cell phones individually, but we want to centralize this process by having a single number that rings up to five supervisors’ cell phones. Additionally, we need the ability to disable ringing for specific supervisors when they are on vacation, which we plan to manage using EC500.
Our Current Setup:
We created a station that routes calls to a coverage path with 5 points. Each point
Each point is an extension with EC500 enabled, forwarding to a supervisor’s cell phone.
The plan is to provide the manager with a remote access number and feature codes to enable/disable EC500 per extension (so they can exclude unavailable supervisors).
The Problem:
After about the 4th call, the call disconnects at around 60 seconds, and the trace shows a 487 error.
We’re looking for ideas or alternative solutions..
Has anyone implemented something similar? Any suggestions for improving the call flow or troubleshooting the call disconnection issue?
Coverage Path
Coverage Criteria
Station/Group Status Inside call Outside Call
Active? Y Y
Busy? Y Y
Don't Answer? Y Y Number of rings: 2
All? N N
NDN/SAC/Goto Cover? N N
Holiday Coverage? N N
Each coverage point has 3 rings
