Avaya CM 5.2 Collecting 'ced'.

[heatmap]

Does anyone know how to and where the data is stored/written from the vector step "collect ced digits"?

 

[Stinney]

Not sure but what are you trying to do?

You could assign the ced to a variable.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[heatmap]

I am trying to collect digits entered by the caller and be able to pull them into a database.

Haven't tested fully yet, but am hoping the digits will be attached to the call in the ECH feed on CMS.

 

[Stinney]

ECH does show you the last digits entered by a caller, but it's the very last digits entered.


From the ECHI r14 documentation:

LASTDIGITS

The last set of collected digits sent to the CMS by the communication server for
this call. These are digits the communication server sends to CMS when it executes a collect
vector command. The digits may be digits the caller was prompted to enter, either through the
prompting feature on the communication server or through network-prompted digits
[caller-entered digits CED], customer database-provided digits (CDPD from the network), or
digits collected through a converse vector command

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[heatmap]

Thanks for the information. Unfortunately, after testing a vector the last digits are null in the ECH feed. Any ideas?

 

[Stinney]

Whats's the vector look like that's collecting the data?

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[heatmap]

Here is the test vector:

01 wait-time 0 secs hearing ringback
02 announcement 8010
03 wait-time 5 secs hearing music
04 collect ced digits for none
05 wait-time 10 secs hearing silence
06 disconnect after announcement none

And now that I look at it again...do you think steps 4 and 5 should be reversed?

Thanks for your help with this.

 

[Stinney]

I don't know that it would make a difference if you did.

Create a variable, make it a type of collect, scope of local, length of 16, start to 1

Change line 4 to collect ced for C

Do a list trace of the vector and call your test number and see if the trace shows anything for variable C or not. If it comes up blank, then nothing is being collected for ced, so noting is passing to the ECH.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[Ronster]

I am also struggling with something like this.

I am using a variable to set a threshold in a vector.
I want to be able to report realtime what the variable is set to.

I can't see anything in CMS for vector variables, so I thought I might be able to grab the collect digits that are used to set the variable.

Unfortunately my "call_rec" table is blank. I think is is because... "To protect the real-time processing on Avaya CMS, internal call records can only be collected if your call center's traffic is under 400 calls in 20 minutes."
:-(

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[Stinney]

One other thing to check is denial events.

Run the command: disp event

Leave the category as vector, change the date and time range to a date and time you called the vector, enter the vector number and press F3 to execute.

See if you get any events such as:

35 ced digits not available 1900/2 1209 02/05/09:56 02/05/10:09 5

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[heatmap]

I created the variable A, in the format suggested and ran another test while tracing.
07:18:16 0 0 ENTERING TRACE cid 3261
07:18:16 100 1 vdn e8524 bsr appl 0 strategy 1st-found override n
07:18:16 100 1 wait 0 secs hearing ringback
07:18:16 100 2 announcement 8010
07:18:16 100 2 announcement: board 01A04 ann ext: 8010
07:18:27 100 3 wait 15 secs hearing silent
07:18:42 100 4 collect ced digits for A
07:18:42 100 5 variable A = [] -> (?) collect local
07:18:42 100 5 disconnect none
07:18:42 100 5 LEAVING VECTOR PROCESSING cid 3261
07:18:42 100 5 TRACE COMPLETE cid 3261

So nothing is being collected, correct?

I ran the disp event and got no returns.

 

[heatmap]

I think we have this one beat. Here are the vector steps to collect the digits AND see them in the ECH feed:

07 goto step 8 if expected-wait for skill 123 pri m > 60
08 collect 1 digits after announcement 9876 for none
09 goto step 30 if digits = 1
10 goto step 11 if digits = 2
11 goto step 22 if staffed-agents in skill 123 < 1
12 queue-to skill 1st pri h

30 collect 10 digits after announcement 8962 for A
31 announcement 5432
disconnect

Prior to this there are the typical service hour, holiday table type of steps.

Thank you for your help.