ECH does show you the last digits entered by a caller, but it's the very last digits entered.
From the ECHI r14 documentation:
LASTDIGITS
The last set of collected digits sent to the CMS by the communication server for
this call. These are digits the communication server sends to CMS when it executes a collect
vector command. The digits may be digits the caller was prompted to enter, either through the
prompting feature on the communication server or through network-prompted digits
[caller-entered digits CED], customer database-provided digits (CDPD from the network), or
digits collected through a converse vector command
- Stinney
I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!
I don't know that it would make a difference if you did.
Create a variable, make it a type of collect, scope of local, length of 16, start to 1
Change line 4 to collect ced for C
Do a list trace of the vector and call your test number and see if the trace shows anything for variable C or not. If it comes up blank, then nothing is being collected for ced, so noting is passing to the ECH.
- Stinney
I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!
I am using a variable to set a threshold in a vector.
I want to be able to report realtime what the variable is set to.
I can't see anything in CMS for vector variables, so I thought I might be able to grab the collect digits that are used to set the variable.
Unfortunately my "call_rec" table is blank. I think is is because... "To protect the real-time processing on Avaya CMS, internal call records can only be collected if your call center's traffic is under 400 calls in 20 minutes."
:-(
_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino
Leave the category as vector, change the date and time range to a date and time you called the vector, enter the vector number and press F3 to execute.
See if you get any events such as:
35 ced digits not available 1900/2 1209 02/05/09:56 02/05/10:09 5
- Stinney
I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!
I think we have this one beat. Here are the vector steps to collect the digits AND see them in the ECH feed:
07 goto step 8 if expected-wait for skill 123 pri m > 60
08 collect 1 digits after announcement 9876 for none
09 goto step 30 if digits = 1
10 goto step 11 if digits = 2
11 goto step 22 if staffed-agents in skill 123 < 1
12 queue-to skill 1st pri h
30 collect 10 digits after announcement 8962 for A
31 announcement 5432
disconnect
Prior to this there are the typical service hour, holiday table type of steps.
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