Telcolearner
Vendor
I am trying to track number of outgoing calls thru the CCR Wall Board by QUE. I have found setup to allow me to view Incoming calls by que and display them but I want to be able to see outgoing by group. Example Dispatch Group 1 = Answered Calls (Which I can do) Outgoing Calls Placed. I found the talk time for outbound but all I want is the number of outbound calls per que I am running.