Hello
I have a strange problem, I am using code to *33*N# (Shortcode: Call Queue) to transfer call to busy extension, all is working fine if user is on the phone, then hangs up and another call starts ringing.
Another scenario, first call is ringing (not talking) then the second call is transferred with shortcode *33*N# (Shortcode: Call Queue) and caller hangs up before user picks up the call, then the second call never start ringing. Call is on hold forever.
What I am missing here? Is this normal Avaya opration? Is this normal Avaya operation or can I do something? I read a lot of forums, manager help files and found no settings to relate to this shortcode
Version Avaya IPO: 9.1.9
Thank you for advice
BR
Mitja
I have a strange problem, I am using code to *33*N# (Shortcode: Call Queue) to transfer call to busy extension, all is working fine if user is on the phone, then hangs up and another call starts ringing.
Another scenario, first call is ringing (not talking) then the second call is transferred with shortcode *33*N# (Shortcode: Call Queue) and caller hangs up before user picks up the call, then the second call never start ringing. Call is on hold forever.
What I am missing here? Is this normal Avaya opration? Is this normal Avaya operation or can I do something? I read a lot of forums, manager help files and found no settings to relate to this shortcode
Version Avaya IPO: 9.1.9
Thank you for advice
BR
Mitja