Hi,
Can someone help me out, I 'm trying to find documentation o how to setup an ACD, Agent Login IDs, etc. all I need to setup a call center.
I read the Avaya Admin guide but all I found was definitions and what each feature does.
Hope someone can shine some light in this darkness.
Thanks.
Can someone help me out, I 'm trying to find documentation o how to setup an ACD, Agent Login IDs, etc. all I need to setup a call center.
I read the Avaya Admin guide but all I found was definitions and what each feature does.
Hope someone can shine some light in this darkness.
Thanks.