Avaya B179 Cannot Make Calls

[sghouston5]

Hello,

I have this Avaya B179, logged into the web interface and got setup with all the SIP user/ext information, rebooted phone and under the Status section it says registered.

However, when I try to dial another extension, it says service unavailable. It lists the User's name in the upper left corner interestingly enough, but simply won't dial.

Any ideas ? Thanks

 

[Telecomboy]

Look in system status and see if you see it there.

 

[sghouston5]

Hi Telecomboy thank you for the quick reply! I have attached a picture of what's showing up in System Status

 

[Telecomboy]

Current User extension is blank and current user name is NoUser. Did you configure a user for it via Manager?

 

[sghouston5]

Yes, I created the 399 user RF1, see attached picture. I noticed the no user thing too, I tried logging in using short codes. Whenever I try to dial anyone system status says "Busy Wrap Up"

 

[Telecomboy]

Something is missing, are you using the guide? Below is a link to it:

https://downloads.avaya.com/css/P8/documents/100174765

 

[Okkie26]

Login the user using code *35 xxx * yyyy where xxx is the user number (399) en yyyy is the logincode you set on the telephony page of the user.