Avaya Auth code on separate line for SIP phone

[Beg.inner]

Please note that I'm not familiar with Avaya CM or SM.
I have the following scenario: An outgoing call is made from a SIP phone to an external number using auth code The details about this call are sent from avaya to an external system via FTP.

The result: The call is split in two lines:

Outgoing call from SIP extension to mobile number
Incoming call from auth code to a trunk
Why is this happening? Is possible to have the auth code shown in the same line as the outgoing call? Is there a specific setting that needs to be made?

Thank you!

 

[Westi]

You might want to ask that in the phone system portion not the networking forum

https://www.tek-tips.com/threadminder.cfm?pid=690

that should work a lot better for you.

Joe
FHandw, ACSS, ACIS