Hi Everyone,
Have another issue since our Upgrade. Quick rundown. Upgraded from CM.4 to CM 6.3. Upgraded from Modular Messaging to Aura Messaging. Converted the interface between the Messaging system and the CM to SIP trunks. Now the problem.
When a caller "zero's" out of a users Vmail to another users phone and the zero out extension does not answer, instead of asking the caller to leave a message the Messaging system asks the caller to enter the password for that mailbox. I have dealt with this before but again I have been out of the loop on this stuff for awhile and do not remember the solution.
Have another issue since our Upgrade. Quick rundown. Upgraded from CM.4 to CM 6.3. Upgraded from Modular Messaging to Aura Messaging. Converted the interface between the Messaging system and the CM to SIP trunks. Now the problem.
When a caller "zero's" out of a users Vmail to another users phone and the zero out extension does not answer, instead of asking the caller to leave a message the Messaging system asks the caller to enter the password for that mailbox. I have dealt with this before but again I have been out of the loop on this stuff for awhile and do not remember the solution.