AVAYA AURA Measaging

[wontwork]

Hi,
I am deploying an avaya aura messaging solution and I have a question which is more to do with the routing of calls to VM rather than the VM itself.

Is it possible either by putting a step in a vector or by using coverage paths to check the status of VM to make sure it can handle calls ok/ is in service before putting calls through to it?

Can you also do a check to make sure that an agent is logged in before putting calls through to them by using either a vector or a coverage path and then re-route the call as needed?

Any help appreciated

Thanks

 

[JCTech01]

Q 1 - what messaging do you have?

Let me try and answer q 2. You can set a cov p that goes to voicemail on an agent. If they are not available it will give a short alert and flash if the agent is logged in but not available and go to coverage (vm) If they are not logged in it will automatically go to coverage (vm).