Hi,
I have an installation of the Avaya Aura Call Center Elite Multi-channel coming up in the new future and I was wondering whether there is any documentation on the "Best Practice" for setting up the "Last Agent Routing" feature?
I have been searching the internet, etc. for a while and cannot seem to find any documentation on this feature.
I would like to hear from any one regarding their experience of setting this feature up and any pitfalls they may have come across.
kind regards.
I have an installation of the Avaya Aura Call Center Elite Multi-channel coming up in the new future and I was wondering whether there is any documentation on the "Best Practice" for setting up the "Last Agent Routing" feature?
I have been searching the internet, etc. for a while and cannot seem to find any documentation on this feature.
I would like to hear from any one regarding their experience of setting this feature up and any pitfalls they may have come across.
kind regards.