AVAYA Aura 2410DCP Display

[ncheung]

Hi everyone,

we recently changed carriers at one our sites in Europe. Everything works fine except one thing: When they make outbound calls now, instead of showing the call counter and number dialed on the display, it just shows "SITENAME ARS" (the site name, of course, being the name of that office).

anyone aware of a setting that could help me change this back?

any advice would be greatly appreciated!

 

[joe2938]

well if it worked prior to the carrier change then I would reach oiut to them to allow name and number to be displayed, how is your trunk group programmed?

 

[ncheung]

@joe2938

I totally agree and have done that, however, the carrier is Italian (the site is in Italy) and if you think North American telco's are "fun to deal with", maybe I can introduce y'all to my friends at Vodafone Italy.

they don't respond...unless it's to tell me (in Italian, which I don't speak...thanks Google Translate!!) that it's not their problem

(this has been going on for over a month)

I do have access to an Interconnect who un-doubtably could fix this for me...and then charge for it, which I would prefer to avoid, hence my post here

What I'd actually LOVE to do is to just reinstate our old carrier but that's apparently not an option

Here's my config:
display trunk-group 14 Page 1 of 21
TRUNK GROUP

Group Number: 14 Group Type: isdn CDR Reports: y
Group Name: Caorso COR: 13 TN: 14 TAC: 8814
Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI
Dial Access? y Busy Threshold: 20 Night Service:
Queue Length: 0
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
display trunk-group 14 Page 2 of 21
Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): overlap/enbloc
Digit Treatment: insertion Digits: 0*
Trunk Hunt: cyclical
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: 0 Format: intl-pub
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0
Administer Timers? n CONNECT Reliable When Call Leaves ISDN? n
XOIP Treatment: auto Delay Call Setup When Accessed Via IGAR? n

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
display trunk-group 14 Page 3 of 21
TRUNK FEATURES
ACA Assignment? n Measured: internal Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: n
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: n
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

Apply Local Ringback? n US NI Delayed Calling Name Update? n
Show ANSWERED BY on Display? y Invoke ID for USNI Calling Name: variable
Network (Japan) Needs Connect Before Disconnect? n

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
display trunk-group 14 Page 4 of 21
QSIG TRUNK GROUP OPTIONS



SBS? n


QSIG Value-Added? n

 

[dialtonebone]

Try disabling "Outgoing Display", set it to N.

 

[joe2938]

send name and calling number is set to no, try setting to yes

 

[dialtonebone]

Send Name and Number is for outbound caller ID that is presented to the other side.

 

[ncheung]

Thanks everyone for your replies. I'm sorry I haven't gotten back to you until now

@randycarroll - did that but no change. The display is still showing ARS instead of whatever number was dialed

@joe2938 it's not a problem with our outbound caller ID. We're trying to make the phone number of the person we are calling show up on the display of the phone we are using. Right now, it shows "ARS" instead of the dialed number and call timer. This happened when we changed carriers

Any other suggestions?

 

[mattKnight]

Technically, you are using the wrong supplementary protocol (c - ETSI is more usual in Europe) I'd also change the trunk channel allocation to descend - but this isn't the issue!



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[ncheung]

@mattKnight - this site is in Europe...Italy to be exact