Avaya/Audix issue

[dfrontaura]

When this 800 number is called it routes to a vector, which routes to extension 7346.

- 7436 then goes to a coverage path 73
- coverage path 73 goes to coverage answer group 11, then coverage answer group 12, then voicemail.

The issue is that the aut-msg-wt light doesn't light up all the time when a voicemail is left on this extension. Furthermore, someone called the 800 number yesterday, left a voice mail around 6AM, but the voice mail was not delivered until sometime today.

When checking our Vera Smart Call Accounting software I see the call did come into our system at 6AM, but the final destination was not 7346. It was one of the 12 audix extensions we have setup for the PBX to talk with Audix.

Any suggestions?

 

[smokinjoe2938]

the last point goes to voicemail, you may need to route to a vdn to a vector with a message skill number for voicemail

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[dfrontaura]

It is coming into a VDN, then vector already.

 

[smokinjoe2938]

I know this, on the coverage path what is the last point?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

whaen you check the voicemail for extension 7436, is the message there?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[dfrontaura]

It's h1, which hunt group 1 is Audix.

It's a UCD-MIA with the 12 member extensions.

 

[dfrontaura]

When checking the message on x7346 the message was not there yesterday when the call was received at 6AM. It did show up this morning on x7346 with the time stamp from yesterday when the vm was checked.

 

[smokinjoe2938]

if the aut-msg-wt light is not lit, then do a status station and see if it shows a message waiting

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

If that's the case then I would start with a reboot of the Audix and then retest

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[AvayaTier3]

what happens when you dial the 800 number and route as you say, then leave a message?
you could also just call the vdn (DNIS for the 800) to test internal and if audix has slow message lights or
if they come on at all.

SmokingJoe is correct if you can duplicate this with call flow and the light does not light.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[dfrontaura]

I've rebooted the Audix server and I'll have to check with the department that uses the number a bit later since the number is heavily used during business hours.

I'll update tomorrow.

 

[crosstalker13]

I have an S8800 CM5.2 switch. I have trunk group (9) setup with multiple circuits attached to it. I have all of the agents that use this particular trunk group (9) setup with a specific COR (32) so that all outbound calls will go out this trunk group via the ARS table and route pattern (4) that I have setup. My issue is that I have a been asked to allow a certain number of agents to have the ability to dial international numbers across these same trunks. My questions is what is the easiest way to make this happen? Should I create a new COR with a FRL that allows this access to these trunks or should I create a new route pattern that is specific for this selected group of agents or is there some better way?