dfrontaura
IS-IT--Management
When this 800 number is called it routes to a vector, which routes to extension 7346.
- 7436 then goes to a coverage path 73
- coverage path 73 goes to coverage answer group 11, then coverage answer group 12, then voicemail.
The issue is that the aut-msg-wt light doesn't light up all the time when a voicemail is left on this extension. Furthermore, someone called the 800 number yesterday, left a voice mail around 6AM, but the voice mail was not delivered until sometime today.
When checking our Vera Smart Call Accounting software I see the call did come into our system at 6AM, but the final destination was not 7346. It was one of the 12 audix extensions we have setup for the PBX to talk with Audix.
Any suggestions?
- 7436 then goes to a coverage path 73
- coverage path 73 goes to coverage answer group 11, then coverage answer group 12, then voicemail.
The issue is that the aut-msg-wt light doesn't light up all the time when a voicemail is left on this extension. Furthermore, someone called the 800 number yesterday, left a voice mail around 6AM, but the voice mail was not delivered until sometime today.
When checking our Vera Smart Call Accounting software I see the call did come into our system at 6AM, but the final destination was not 7346. It was one of the 12 audix extensions we have setup for the PBX to talk with Audix.
Any suggestions?