Avaya API

[Icool]

Hello everyone.

I am using Avaya API (Avaya IP Office CTI Web Services) and I have encountered several problems. Some API functions return an error even though I do everything according to the documentation.

POST https://<server IP>:<server port>/inyama/service/callcontrol/holdCall
when calling this function I get INVALID_INPUT_XML_DATA in response (please believe me I have checked several times what I am sending in the request)

POST https://<server IP>:<server port>/inyama/service/callcontrol/clearCall
when calling this function I get INVALID_INPUT_XML_DATA in response (please believe me I have checked several times what I am sending in the request)

POST https://<server IP>:<server port>/inyama/service/session/heartbeat
when calling this function I get
Invalid page request!

https://<server IP>:<server port>/inyama/service/presence ?jids=
username1@xmpp-domain-name1, username1@xmpp-domain-name2,
username2@xmpp-domain-name1
when calling this function I get in response
chat session not found for the appl session

For all functions I use Application User account.
All other functions work correctly and without errors.
It seems to me that I am making some very small mistake, I would be very grateful for any help.

 

[derfloh]

Maybe you could post the sent XML so that we can check if we see issues in it. Even though I mostly just worked with the monitoring API.

 

[Icool]

Yes, of course.

POST https://<server IP>:<server port>/inyama/service/callcontrol/holdCall
Sended message
<?xml version= \'1.0\' encoding= \'utf-16\'?>\n
<ns2:HoldCall xmlns:ns14="http://recording.common.avaya.com/"
xmlns:ns9="http://ccragent.common.avaya.com/" xmlns:ns5="http://com.avaya.inkaba.dal"
xmlns:ns12="http://voicemail.common.avaya.com/" xmlns:ns6="http://com.avaya.inkaba.wstransfer"
xmlns:ns13="http://calllog.common.avaya.com/" xmlns:ns7="http://com.avaya.common.csta.extended"
xmlns:ns10="http://conferencing.common.avaya.com/"
xmlns:ns8="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:ns11="http://conferencing.avaya.com/"
xmlns:ns2="http://www.ecmainternational.org/standards/ecma-323/csta/ed4"
xmlns:ns4="http://schemas.xmlsoap.org/ws/2004/08/addressing"
xmlns:ns3="http://schemas.xmlsoap.org/ws/2004/09/transfer">
<ns2:callToBeHeld>
<ns2:callID>a5bba1cb-b174-441d-8914-125469439de5</ns2:callID>
</ns2:callToBeHeld>
</ns2:HoldCall>


POST https://<server IP>:<server port>/inyama/service/callcontrol/clearCall
Sended message
<?xml version= \'1.0\' encoding= \'utf-16\'?>\n
<ns2:ClearConnection xmlns:ns14="http://recording.common.avaya.com/"
xmlns:ns9="http://ccragent.common.avaya.com/" xmlns:ns5="http://com.avaya.inkaba.dal"
xmlns:ns12="http://voicemail.common.avaya.com/" xmlns:ns6="http://com.avaya.inkaba.wstransfer"
xmlns:ns13="http://calllog.common.avaya.com/" xmlns:ns7="http://com.avaya.common.csta.extended"
xmlns:ns10="http://conferencing.common.avaya.com/"
xmlns:ns8="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:ns11="http://conferencing.avaya.com/"
xmlns:ns2="http://www.ecmainternational.org/standards/ecma-323/csta/ed4"
xmlns:ns4="http://schemas.xmlsoap.org/ws/2004/08/addressing"
xmlns:ns3="http://schemas.xmlsoap.org/ws/2004/09/transfer">
<ns2:connectionToBeCleared>
<ns2:callID>a5bba1cb-b174-441d-8914-125469439de5</ns2:callID>
</ns2:connectionToBeCleared>
</ns2:ClearConnection>