Avaya AES - switch status 'down'. Urgent, pls help

[mbtamam]

Hi,

I have a problem with aes 5.2 connected to CM 5.2 with TSAPI. The switch connection status on aes web management shows 'Switch Down'.
I already setup the aes, clan and the port on network switch with = auto neg off/100Mbps/full duplex. I even try to upgrade the clan firmware to firmware 38 (HW 13), but the status still down.

Please check the error log and aes console capture. I wonder why 'local TLINK ports' on aes didn't open when I check with nmap ?? (port min 1024, max 1039)
and also there are 'Can't read link, <clan ip address>' on the error log ??

did I miss something??

 

[chuck14]

do you have the switch side adminster? Has this every worked?

 

[mbtamam]

yes I have administer the switch side according to the documentation from Avaya, but it shows that 'status aesvcs cti-link' down. I have other system which worked with the same configuration from documentation.