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Vendor
1MB Measured Business line (POTS).
1XP one-X Portal. An Avaya Application
2 hour response time Avaya zipcode list showing zipcodes that are within 2 hour response time
2020'2 20202'2
2B1Q 2 Binary, 1 Quaternary
2FA Two Factor Authentication
3GPP 3rd Generation Partnership Project
3PL Third Party Logistics
3PL 3rd Party Logistics
5 Why's The 5 why's typically refers to the practice of asking, five times, why the failure has occurred in order to get to the root cause/causes of the problem.
8888 8888
8989 8989
90 90
9999 9999
A/L All Lines
A/P Accounts Payable – customer department responsible for processing payments
A/PH All Phones
A/R Accounts Receivable- balance on all customer accounts
AA Auto Attendant
AAAA Avaya Associates Against Acronyms
AAAD Avaya Aura® Agent Desktop If a contact center is licensed to handle telephony calls, the AAAD toolbar can be installed on the CCT server to provide agents with a softphone on their desktop.
AABDE Avaya Aura Basic Development Environment (AABDE) is a virtualized environment of Avaya Aura Communication Manager and AE Services. It is offered ONLY through the DevConnect program to 3rd party developers, and is intended to support the creation of AE Ser
AAC Acculink Access Controller
AAC Avaya Aura Conferencing
AACAS Avaya Aura Conference Application Server
AACC Avaya Aura® Contact Center - provides a contact center solution comprising a suite of applications for voice and multimedia contact processing, agent handling, management and reporting, networking and third-party application interfaces.
AAEP Avaya Aura Enterprise Portal
AAL ATM Adaption Layer
AAM Avaya Aura Messaging
AAN Application Assurance Networking
AAPS Avaya Aura(R) Presence Services
AAR Automatic Alternate Routing
AAS Auto-Available Split
AASBCE "Avaya Aura SBC (Session Border Controller)-Enterprise
see ASBCE also"
AASM Avaya Aura(R) Session Manager
AAVE Avaya Aura Virtualized Enviroment
AB Acronym Buster
ABA Avaya Business Advisor - Avaya Business Advisor is a sales tool that enables users to identify Avaya products and services that offer optimal performance in solving a client's business needs. The Avaya Business Advisor experience enables users to configure Avaya products and services by simple data input that answers questions to common business problems.
ABL Avaya Batch Loader - tool to load and manage Sales Compensations
ABT Analog Basic Telephone
ACA Avaya Certified Associate
ACACN Avaya Certified Associate in Communications Networking
ACB Automatic Call Back
ACC Access
ACCC Atlanta Customer Care Center
ACCC/ATL Atlanta Customer Care Center
ACCCM Avaya Contact Center Control Manager
ACCS Avaya Contact Center Select
ACD Avaya Credit Department
ACD Automatic Call Distribution
ACD Automatic Call Distributor
ACE Agile Communication Environment
ACES Avaya Central EMEA IT Service Desk Team
Aceva Vendor that supplied the Billing Quality Tool.
ACF/NCP Advanced Communications Function for the Network Control Program
ACH Automatic Clearing House
ACIS Avaya Certified Implementation Specialist
ACK Acknowlegdement
ACL Access Control List
ACLI Avaya Command Line Interface
ACM Assistant Contract Manager
ACM Avaya Communication Manager
ACP Avaya Call Processing
ACPI Avaya Conferencing Provider Interface (ACPI)
ACR Avaya Contact Recorder -- this is a key software application within Avaya Aura Workforce Optimization (WFO) solution suite -- provides for call and Full-Time Screen Recording (FTSR) for contact center agent and enterprise Knowledge Worker engagements with customers - many Avaya customers have mandatory Compliance Recording requirements they must adhere to - this WFO application addresses this requirement
ACS Audio Conference System
ACS Avaya Corporate Security
ACS Avaya Client Services
ACSE Avaya Certified Solution Expert
ACSS Avaya Certified Solution Specialist
ACT Avaya Computer Telephony
ACU Awaiting Completion Unit
ACV Annual Contract Value
ACW After Call Work
AD Active Directory
ADAC Auto Detection And Configuration
ADAN Action Device And Number
ADAP Intuity Administration and Data Acquisition Package
ADD Agent Desktop Display The ADD application optionally provides real-time skillset monitoring on agent desktops.
ADE Advanced Diagnostic Engineering
ADH Application Detail Handler
ADI Avaya Direct International (the non Siebel platform for eCommerce in the international regions)
ADJ Adjunct
ADM AVAYA Diagnostic Methodology
ADMIN Administration
ADO Avaya Distributed Office, a May 2007 new product offering.
ADP Automated Data Processing - Provides payroll services
ADP Avaya designed products
ADR Application Data Record
ADS Avaya Data Services - ADS provides a complete portfolio of Global MultiVendor life-cycle support services, addressing all aspects of network support, from Installation and Integration, to ongoing Maintenance and Management. Supporting over 50 Vendors and 350+ Products with Industry certified engineering associates. -Multi-Vendor Maintenance: Single point of contact for maintenance of hubs, switches, VSU's and routers in the network. Supported vendors include: Lucent, Cisco, Avaya, Nortel Networks, Agile, Paradyne, and others. -Management Services: Real-time monitoring and management of SNMP-capable devices by remote Avaya engineers, using a network management platform developed with Avaya/Bell Labs. -Implementation/Integration Services: Assistance with design, engineering, installation, implementation management, and reconfiguration, plus a single point of contact for data networking support.
ADS Avaya Diagnostic Server is the new Secure Access Link version that includes SLAMon and weblm services.
ADSL Asynchronous Digital Subsrciber Line. Broadband conection in which upstream and downstream connection speeds are different. Typically upstream speed is half that of downstream.
ADT Avaya Diagnostic Toolkit
ADU ASYNCHRONOUS DATA UNITS
ADU Agent Data Unit
ADUC Active Directory Users and Computers
ADV Advantage
Advanced Payment Prepayment by customers for future billing.
ADVD Avaya Desktop Video Device with the Flare® Experience. The ADVD is a purpose-built, real-time communication device for the enterprise, and it supports the expected performance that an end user requires of real-time communication in that environment.
AE Account Executive - now referred to as CE - Client Executive
AE Application Execution environment
AE Services Application Enablement Services
AEA Avaya Encryption Algorithm
AECCB Application Enterprise Change Control Board - The group responsible for the review, socialization and control of changes to IT managed applications within Avaya.
AEL Avaya Enterprise Linux
AeM Avaya easy Management: Network Management application for administration of mixed Communication Manager and Integral 55 networks
AEP Avaya Enterprise Portal
AEP Avaya Exchange Place
AES Application Enablement Services (A platform that provides a set of Application Programming Interfaces to access the functionality of Comminications Manager
AES Avaya Energy Saver
AES Advanced Encryption Standard
AES Implementation AES Implementation
AF Assured Forwarding
AFID Authentication File ID number (10 digit number with a first digit of 7)
AFM Alarm Fault Manager
AFS Avaya Financial Services
AFS Authentication File System
AFT Address Forwarding Table
AG Advanced Gateway
AGC Avaya Global Connect
AGS Avaya Global Services
AGSP Avaya Global Solution Process. The Avaya Global Solution Process is the part of Avaya's Quality Management System that describes Portfolio Management and Realization. The Avaya Global Solution Process consists of the following Process Elements and Process Roles.
AGT Avaya Governance Tool is the work-in-progress deployment of a Demand-Proposal module (in-production) and (5) other to-be-deployed integrated modules: Project, Resource, Time, Poftfolio and Program. See PM, Rob Brenner for more information.
AHM Avaya Hosted Messaging
AIC Avaya Interaction Center may also be called IC6
AICD Adaptive Interaction Center Driver
AIM Avaya Integrated Management
AIM Asynchronous Interface Module
AIOD Automatic Identification of Outward Dialing
AIR Avaya Interactive Response (speech recognition)
AISL Avaya Ireland Sales Limited
AITS Action Item Tracking System Issues tracking system for projects visit AIX Advanced IBM Unix
AL/AP All Lines/All Phones
ALCT Avaya Licensing Core Team
ALDARS Repository for Expanets and Spectel Accounts Receivable, Invoices, adjustments, orders, service contracts, notes from pre-acquisition time. All post acquisition is housed in SAP.
ALE Application Link Enabling is a proprietary SAP standard for configuration, operation and synchronization of distributed applications. ALE employs asynchronous communication for synchronization and synchronous communication for reading data items.
algorithms algorithms
ALI Automatic Location Identifier
ALS Automatic Line Selection
ALT Alternate
AM Ante Meridian (Latin) Before Noon
AM Amplitude Modulation
AMA American Management Association
AMA Automatic Message Accounting
AMD Answer Machine Detection
AMET Avaya Message Editing Tool
AMIS Audio Message Interchange Specification
AML Application Module Link
AMN Avaya Message Networking
AMO After Market Order
AMP Amplifier
AMPM Availability Manager / Performance Manager
AMS Application Media Server The AMS is a software-based media processing platform. All media processing is performed in software on the host CPUs. The AMS architecture is scalable for all core functions of the platform, including media processing, signaling, application execution, and content management.
AMS "Avaya Messaging Service
Real-time mobile collaboration and communications via the cloud for any size business, using any vendor’s platform. Avaya Messaging Service extends SMS messages to and from smartphones, tablets, notebooks and
desktop devices, thereby enabling one-number communications via text messaging.
"
AMS Avaya Media Server. AMS is used by Avaya Collaboration Environment "to broadcast voice messages, detect and collect DTMF tones, and play an announcement to the calling party."
AMSSD Appliances, Mobile and Small Systems Division
AMW Automatic Message Waiting
AMX Avaya Meeting eXchange
ANF-PR Additional Network Feature Path Replacement
ANI Automatic Number Identification
ANID Ariba Network Identifier.
ANLG Analog
Annuity Tool Tool used by CARE to forward maintenance cancellation requests to TeleSales for maintenance save attempts. If the attempt failed TeleSales sends the cancellation request back through the tool to Care.
ans Adaptive Network Software
ANS Answer
ANS Avaya Notification Solution
ANSI American National Standards Institute
AO/DI Always On/Dynamic ISDN
AoA All other Acronyms
AOB Asset On Books
AOD Avaya On Demand
AOI Area of Interest
AOK Avaya Online Knowledge AOM Alarm Orgination Manager
AOR Agent Owned Recall (Dialer functionality allowing users to designate certain call records for recall)
AOS Avaya Operations Services (former Managed Services team)
AP Advance Payment
AP Accounts Payable
AP Application Processor (MPS)
APAC Asia / Pacific
APAR Avaya Privileged Access Request
APC Avaya Proactive Contact (CC outbound campaign management application)
APCS Avaya Private Cloud Services (was AOS)
APDS Avaya Professional Design Specialist
API Application Program Interface
APL Approved Product List
APM Avaya Pricing Model - a new, simplified pricing & discount model introduced throughout 2010 as part of the Avaya Connect partner program.
APO Advance Planning and Optimiser SAP module related to materials planning
APOC Application Point Of Contact - Designated first point of contact for work requests related to a specific application.
APP Alliance Partner Program
App Note An App Note is the documented results of a formal DevConnect Compliance Test, describing the configuration steps necessary for both Avaya and third party solutions to attain interoperability. Alternately referred to as Application Notes or DevConnect App
APPC Advanced Program-to-Program Communications
Appl Application
APPN Advanced Peer-to-Peer Networking
APPT Appointment
APQC American Productivity and Quality Center
APR Advanced Part Replacement
APR Annualised Percentage Rate
APS Avaya Professional Services
APS Automatic Protection Switching
APS Aura(R) Presence Services
APSS Avaya Professional Sales Specialist
AQMS Avaya Quality Management System - A management system consists of processes, procedures, defined responsibilities, and everything else that contributes to running an organization. When this system strives to achieve quality products and services, it becomes a quality management system (QMS).
AR Accounts Receivable
ARA Avaya Remote Access
ARIES AT&T Real-Time Information Exchange System
ARM Alliance Relationship Manger
ARP Address Resolution Protocol
ARS Automatic Route Selection
ART Auto Registration Tool - Allows customers and technicians to register newly installed products for warranty and Service support.
ART Avaya Renewal Team
ASA Advanced Solution Architecture
ASA Avaya Site Administration
ASA Advanced speech Access
ASA Avaya Speech Analytics - Developed by Aurix, a speech analytics solution company acquired by Avaya Q1 FY12. Works in conjunction with ACR (Avaya Contact Recorder)
ASAF Avaya Server Activity Form - A form used to communicate changes to a technology operating environment. The ASAF must be completed for all changes to an environment requiring additional storage, additional hardware, a new database requiring OBDA support from IBM installation of a new software package
ASAI Avaya’s Adjunct Switch Application Interface
ASAP As Soon As Possible
ASAP Automation Company, Automated Collation and Pack Station Delivery - Originally, Avaya manually picked and walked product to pallet locations marked on the floor. This was thought to be the easiest method for consolidating small product (user manuals, software, cables, UPS’s, etc.) with the larger palletized product (Enterprise Communication Servers, etc.). The results were poor efficiencies due to multi-handling of product and orders being shipped “short”. By utilizing mechanization through various material handling technologies, such as, conveyor and ASRS, ASAP provided Avaya a much more efficient warehouse. The Exacta® installation freed up 50% of the original floor space used to pack out orders; increased productivity 70% and reduced labor from 300 to 100 people.
ASBCE Avaya SBC (Session Border Controller) Enterprise
ASBP Avaya Small Business Partner
ASC Avaya Solution Center (support implementation services)
ASC Anatomy of a Successful Cut
ASCA Avaya Software Compatibility Audit
ASCII American Standard Code for Information Interchange
ASD Avaya Solution Designer (previously known as GES Configurator) is the new tool for designing Avaya products and services solutions. This new tool is easy-to-use with a quick quote capability designed for use by Sales Client Executive's.
ASE Application Services Environment (MPS)
ASG Access Security Gateway. A software module that secures Avaya Global Services login accounts on Converged Communications Servers. Each login attempt on these accounts is met with a one-time challenge string that must be answered with the correct one-time
ASIC Application Specific Integrated Circuit
ASIPP Avaya Software Investment Protection Policy - Policy that allows customers on older systems like Nortel to upgrade to new software only (hardware not included) in order to protect their previuos investment in Avaya technology, receive reduced upgrade pricing, and help increase attach of applications in new upgraded system.
ASM Avaya Management Services
ASM Aura(R) Session Manager - Internal name used to refer to Avaya Aura(R) Session Manager. Sometime used by customers and partners as well.
ASN Advanced Ship Notice
ASN Ariba Supplier Network
ASP Applications Service Providers
ASR Automatic Speech Recognition
AST Avaya SIP Telephony
ASVP Area Sales Vice President
ASVP Area Services Vice President
ATA Asset Tracking Application: Application running on every PC at Avaya and aiming at keeping up-to-date the Avaya Asset Inventory, and automating its management.
ATAC Avaya Technology and Consulting
ATAC Avaya Technical Assistance Center 888/297-4700
ATAPI AT Attachment Packet Interface
ATB Aged Trial Balance
ATB All Trunks Busy
ATIS Alliance for Telecommunications Industry Solutions
ATM Asynchronous Transfer Mode
ATM-CES Asynchronous Transfer Mode - Circuit Emulation Service
ATP Available to Promise
ATT Attendant
ATT-COM AT&T Communications Systems
ATTD Attendant
ATTIC AT&T PBX Integration Card
AU "Avaya University (term is no longer used)
see Avaya Learning"
AUCC Audix Upgrade and Control Center
AUD Audio
Audit Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. NOTE Internal audits, sometimes called first-party audits, are conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization’s self-declaration of conformity. External audits include what are generally termed “second-” or “third-party audits”. Second-party audits are conducted by parties having an interest in the organization, such as customers, or by other persons on their behalf. Third-party audits are conducted by external independent organizations. Such organizations provide certification or registration of conformity with requirements such as those of ISO 9001 and ISO 14001:1996. When quality and environmental management systems are audited together, this is termed a “combined audit”. When two or more auditing organizations cooperate to audit a single auditee jointly, this is termed “joint audit”. Category: Quality; Source: ISO 9000:2000
Audit client Organization or person requesting an audit. Category: Quality; Source: ISO 9000:2000
Audit conclusion Outcome of an audit provided by the audit team after consideration of the audit objectives and all audit findings. Category: Quality; Source: ISO 9000:2000
Audit criteria Set of policies, procedures or requirements used as a reference. Category: Quality; Source: ISO 9000:2000
Audit evidence Records, statements of fact or other information which are relevant to the audit criteria and verifiable. NOTE Audit evidence can be qualitative or quantitative. Category: Quality; Source: ISO 9000:2000
Audit findings Results of the evaluation of the collected audit evidence against audit criteria. NOTE Audit findings can indicate either conformity or nonconformity with audit criteria, or opportunities for improvement. Category: Quality; Source: ISO 9000:2000
Audit programme Set of one or more audits planned for a specific time frame and directed towards a specific purpose. Category: Quality; Source: ISO 9000:2000
Audit team One or more auditors conducting an audit. NOTE 1 One auditor in the audit team is generally appointed as audit team leader. NOTE 2 The audit team can include auditors-in-training and, where required, technical experts. NOTE 3 Observers can accompany the audit team but do not act as part of it. Category: Quality; Source: ISO 9000:2000
Auditee Organization being audited. Category: Quality; Source: ISO 9000:2000
Auditor Person with the competence to conduct an audit. Category: Quality; Source: ISO 9000:2000
Audix Audio Information Exchange
AUI Administration User Interface
Aura Avaya Unified Communications architecture for SIP based communications and applications
Aut-Msg-Wt Auto Message Waiting
Autovon US Military Private Network
Aux Auxiliary
Avaya Perceptual judgment in Sanskrit
Avaya a global leader in business communications
Avaya Communication Manager Avaya Communication Manager (CM) is a call processing system developed by Avaya with voice application software, messaging and contact center.
Avaya Data Services ADS provides a complete portfolio of Global MultiVendor life-cycle support services, addressing all aspects of network support, from Installation and Integration, to ongoing Maintenance and Management. Supporting over 50 Vendors and 350+ Products with In
Avaya Governance Tool/AGT Avaya Governance Tool is the work-in-progress deployment of a Demand-Proposal module (in-production) and (5) other to-be-deployed integrated modules: Project, Resource, time, Poftfolio and Program. See PM, Rob Brenner for more information.
AVAYA TECHNOLOGY AND CONSULTING provide the best and most knowledgeable sales support (SE) needed to beat the competition, win sales, and delight our customers."
AvayaGov Avaya Government Solutions (formally NGS)
AVAYANET Avaya employee portal
AVB Avaya Voice Browser
AVCS Avaya Video Conferencing Solutions
AVP Audix Voice Power
AVP Avaya Voice Portal
AVPH Avaya Philippines
AVPN AT&T Virtual Private Network
AVPP Avaya Voice Priority Processor
AVS Advanced Communications System
AVTS Avaya Video Telephony Solutions
AWAN Acronym for: Avaya Worlwide Assistant Network. For all levels of Avaya assistants and others in support roles. Our motto is Assistants Helping Assistants to SUCCEED! Dedicated to breaking down assistant silos, to creating community where none existed be
AWB Air Waybill
AWC Avaya Web Conferencing
AWOH Administer Without Hardware
AWS Alternative Working Solutions - see WFH
AWSI Avaya World Services Inc.
AWT Average Wait Time
AWTS Avaya Wireless Telephone Solutions
B&P Bid and Proposal
B2BUA Back to Back User Agent
B4 Before
B8ZS Bipolar8Zeros Substitution
BA Business Advocate
BACP Bandwidth Allocation Control Protocol
BAM Business Area Manager
BARF Billing Adjustment Request Form-availiable from the OK CCC Billing Department
BASG Broadband Access Services Gateway (Nortel Product)
BATNA Best Alternative to a Negotiated Agreement
BB Building Blocks
BBE Better than Best Effort
BBE BackBone Engineer
BC Business Control
BC Business Continuity
BCB Backbone Core Bridge
BCC Business Communication Consulting
BCC Bearer Capability Class
BCCI Business Communication Consulting & Integration
BCM Business Communication Manager (Nortel Product)
BCMRD Basic Call Management Reporting Desktop
BCMS Basic Call Management System
BCP Business Continuity Planning
BCS Business Communications System
BCSI Business Communication Solutions & Integration
BCT Business Communications Terminal
BD Board
BDF Business Development Funds
BDR Bell Doesn't Ring
BDR Business Direct Recording
BDR Backup Designated Router
BDT Business Development Team
BEB Backbone Edge Bridge
BEC Back End Crediting - a process to provide discounts to business partners
BER Bit Error Rate
BERT Bit Error Rate Test
BESP Best Estimated Selling Price
BFCP Binary Floor Control Protocol >> A standard for managing floor control during collaboration sessions across dedicated video endpoints, mobile devices, and personal computers running collaboration software. These capabilities can be deliverd using an enabled SIP standards-based endpoint.
BGP Border Gateway Protocol
BHCA Busy Hour Calls Handled (maximum number of calls handled by contact center or dialer in one hour)
BHCC Busy Hour Calls Connected (maximum number of calls connected by contact center or dialer in one hour)
BI Business Intelligence
B-ICI Broadband Inter-Carrier Interface
Billing Quality Tool Prevention and dectection application for service defects in order to prevent a incorrect service invoice from ever going to the customer or to be able to reconcile quickly for first contact resolution
BIOS Basic Input/Output System
BIS United States Bureau of Industry and Security
BIS Built In Speakerphone
BIU Battery Interface Unit
Bldg Building
BLF Busy Lamp Field
Blue Pumpkin Workforce Management/scheduling tool competes with IEX. Improves the efficiency of workforce management by improving the forecasting and planning process for staffing.
bluetooth is an industrial specification for wireless personal area networks (PANs), also known as IEEE 802.15.1. Bluetooth provides a way to connect and exchange information between devices like personal digital assistants (PDAs), mobile phones, laptops, PCs, prin
B-MAC Backbone MAC
BMIS Business Management Information System
BMPR Business Management Process Review - the board responsible for assessing and approving all IT applications investment - globally
BOA Basic Ordering Agreement - A NATO procurement vehicle that allows companies to pre-agree terms and conditions with NATO. This makes the ordering process for military customers much easier. Avaya has a BOA.
BOC Back Office Consolidation
BOC Business Operational and Control
BOC Bell Operating Company
BOH Block of Hours
BOH Balance on Hand
BOL Bill Of Lading
BOM Bill of Material
BOS Business Operations & Strategy
BP BusinessPartner
BPA Business Part Attributes
BPCC Business Partner Care Centre
BPL Base Price List - Unique, BusinessPartner-specific contracted price list which is exported directly from SAP and initially displayed in the appropriate local currency in the Price List Administration Tool. Contains all Avaya products for which the distributor is authorized, or accredited, to purchase.
BPM Business Process Management
BPP Business Partner Portal
BPS Bits Per Second - Transmission rate of digital data
BR Brass Ring
BRAA Bell Rings After Answer
BRC Avaya Business Research Center
BRCA Bell Rings, Can't Answer
BRI Basic Rate Interface
BS BS - Baystack switch - Nortel Data products (BS450, BS460, BS470) predecessor to the ERS edge switch
BS&GCCC Business Services and Global Customer Care Center
BSCP Business Systems Commitment Program
BSI Business Sensitive Information
BSM Branch Session Manager
BSR Best Service Routing
BSS Billing Support System
BSY Busy
BT Business Transformation
BT British Telecom
BTMI Basic Telephone and Modem Interface
BTN Button
BTO Built to Order
BTW By the way
BU Business Unit
Bucket Used in Cash Management to identify each grouping of dollars by age i.e. 30 day bucket, 60 day bucket, 180 day bucket, etc.
Buildable Order The list of items that makes up the solution (i.e., a configuration) and is required by the factory to build the equipment.
BUS Broadcast and Unknown Server
Business Rules Conditioning of customer request based on an overlay of what we know about the customer relationship with Avaya based on current circumstance and history or business strategies.
B-VID Backbone VLAN Identifier
BW Business Warehouse - SAP's Data Warehousing Module
BYOD Bring Your Own Device
C&W Cable & Wireless
C&OC Credit & Order Confirmation
C/SOA Commercial Schedule of Authorizations
C7 CCITT CCSS No. 7
CA Certificate Authority
CA Customer Agreement
CA Avaya Contact Analyzer is software that allows you to generate flexible, customized reporting at a granular level to help both managers and executives understand how the contact center is performing. By getting details of each transaction, Contact Analyzer complements the summary view available in the Avaya Call Management System.
CAC Call Admission Control
CAC Connection Admission Control (Carrier Access Charge)
CAD Communications Appliance Division
CAF Customer Acceptance Form (replaced by PCF)
CAG Coverage Answer Group
CALA Caribbean, Central and Latin America - A geographic reference to the Caribbean-Latin American region on the globe
CAM Channel Account Manager
cam client advocate manager
CANA Customizable Auto Negotiation Advertisements
CAP Customer Acceptance Period
CAP Corrective Action Plan
CAP Critical Accounts Program
Capability Ability of an organization, system or process to realize a product that will fulfil therequirements for that product. NOTE Process capability terms in the field of statistics are defined in ISO 3534-2. Category: Quality; Source: ISO 9000:2000
CAPEX Capital Expense
CAPEX Capital Expenditure (CAPEX)
CAPM Saumur Manufacturing System (precise title not known)
Carpal Tunnel Syndrome CTS Carpal Tunnel Syndrome is an entrapment idiopathic median neuropathy, causing paresthesia, pain, and other symptoms in the distribution of the median nerve due to its compression at the wrist in the carpal tunnel. The pathophysiology is not completely und
CAS Channel Associated Signaling
CAS Call Accounting System
CAS Centralized Attendant Service
CAS Custom Application Support
CASEwise Process Mapping application formerly used in the US org
CASP Communications Application Service Provider
CAT Closure, Audit and Tracking Form
CAT Control Assessment Template
CAT Call Accounting Terminal
CAU Cell Antenna Unit
CBA Callback Assist
CBA Collective Barganing Agreement - Statements of Work typically negotiated between Avaya Management and Represented Workflorce (Union/Work Council) leadership teams.
cbc cant be called
CBR Constant Bit Rate
CC Change Control
CC Contact Center
CCaaS Contact Centre-as-a-Service
CCATS Commodity Classification Automated Tracking System. This is the code number assigned by BIS to products that it has classified against the CCL.
CCB Change Control Board
CCC Customer Care Center
CCC Monthly discussion of customer performance between BusinessPartner Representatives and EMEA CSC Representatives
CCC Customer Contact Council
CCC Compact Contact Center
CCC Call Center Consultant (Resource)
CCD Change Control Date
CCE Contact Center Express
CCF Call Center Features
CCF Combination CPU and File
CCG Customer Contact Group
CCG Customer Care Group (EMEA Channel Support Center)
CCIE Cisco Certified Installation Engineer, Cisco Certified Internetworking Expert
CCITT Comite Constulatif International de Telegraphique et Telephonique
CCM Continuity Check Message
CCMA Contact Center Manager Administration CCMA is a browser-based tool for contact center administrators and supervisors. CCMA is used to manage and configure a contact center and users, define access to data, and view real-time and historical reports.
CCMM Contact Center Multimedia The CCMM server expands the contact center so agents can view, respond to, and track requests over the Internet.
CCMS Contact Center Manager Server - CCMS is the core contact center component that provides the intelligent routing capability for voice and (if licensed) multimedia contacts to the most qualified agent.
CCO Can't Call Out
CCQ Call Centre Quintus
CCR Custom Code Request
CCR Critical Customer Requirement
CCR Current Cell Rate
CCR Call Center Reporting (CCR)
CCRB Custom Code Review Board
CCRON COVERAGE OF CALLS REDIRECTED OFF-NET
CCS Converged Communications Server
CCSS Common Channel Signalling System
CCT Communication Control Toolkit The CCT server helps implement CTI for browser-based client integrations.
CCV Call Center View
CCV Contact Center Viewer
CCV Committed Contract Value
CCXML Call Control eXtensible Markup Language
CD Compact Disc
CDA Customer Discount Agreement
CDE Channel Development Executive
CDE Common Desktop Environment
CDH Call Data Handler
CDN Control Directory Number
CDOM Control Domain
CDP Cisco Discovery Protocol
CDPD Customer Database-Provided Digits
CDR Call Detail Record
CDRI Customer Defined Response Interval used for setting up dispatch times that are for specific times such as vendor meets or out of hours when site access is an issue
CDS Center for Diagnostic Sciences
CDW Campaign Director Workstation-Software used to control and manage the Avaya Predictive Dialing System (PDS)
CE Client Executive
CE Circuit Emulation
CE Collaboration Environment
CE Dashboard Client Executive Dashboard
CeBIT CeBIT (Centrum der Buero - und Informationstechnik) in Hanover/Germany is the world's largest trade fair showcasing digital IT and telecommunications solutions for home and work environments.
CEBP Communication enabled business processes
CEK Customer Enrollment Key.
CEM Critical Escalation Management (CEM) Team
Centers of Excellence (CoE) CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are approx. eleven CoEs located globally.
Centralized branch A branch deployment model in which call processing for the branch phones is normally provided by central servers over the WAN. If connection to the center is lost the phones may get service locally from a survivable server such as B5800 Branch Gateway
CENTRX COMPETING
CEO Chief Executive Officer
CET Central Europe Time
CF Call Forwarding
CFB Call Forwarding Busy
CFD Customer Found Defect
CFM Connectivity Fault Management
CFNA Call Forward No Answer
CFNR Call Forward No-Answer
CFO Chief Financial Officer
CFT Customer Focus Team
CFU Call Forwarding Universal
CFU Call Forwarded Unconditional
CGM Carrier Grade Management
CH Customer Hierarchy.
CHAMP CHannel and Alliance Management Plan - Channel Alliance Management Process (CHAMP) is a business planning and development tool that allows brand owners to develop and execute a collaborative business plan with business partners. Each plan clearly defines the Business Partner's reasons for partnering, their success metrics, and expectations of the partnership with Avaya. CHAMP also provides Avaya with a better understanding of each Business Partner's business to include their growth strategy, products, services, and sales model; the ability to identify, evaluate, and select business initiatives that help the partnership succeed, as well as assess and track the revenue potential of the partnership.
Channel Channel
CHAP Challenge Handshake Authentication Protocol
Characteristic Distinguishing feature. NOTE 1 A characteristic can be inherent or assigned. NOTE 2 A characteristic can be qualitative or quantitative. NOTE 3 There are various classes of characteristic, such as the following: a) physical (e.g. mechanical, electrical, chemical or biological characteristics), b) sensory (e.g. related to smell, touch, taste, sight, hearing), c) behavioral (e.g. courtesy, honesty, veracity), d) temporal (e.g. punctuality, reliability, availability), e) ergonomic (e.g. physiological characteristic, or related to human safety), f) functional (e.g. maximum speed of an aircraft). Category: Quality; Source: ISO 9000:2000
CHI Computer Human Interaction
CHIPS Clearing House Interbank Payment System
CHR Call History Records
CI Controlled Introduction
CID Caller ID
CIE Customer Interaction Express
CIF Catalog Import Format.
CIF Compressed Image File
CIGRR Common Interest Group on Rating and Routing
CII Common Input Interface
CIO Chief Information Officer
CIP Call Information Panel
CIP Compact Integration Protocol
CIR Committed Information Rate
CIRR Customer Inventory Record Reconciliation
CIRS Customer Infrastructure Readiness Survey
CIRS Centralized Internet Routing Service
CIS Configurator Integration Software
CIS Consulting & Integration Services
CIS Customer Interaction Suite
CIT Customer Interface Team
CJCSI Chairman, Joint Chiefs of Staff Instruction
CLA Command Line Access (company wide term for describing access to OS level Avaya product administration)
CLAN Control Local Area Network
C-LAN Controlled LAN
ClariTrace A web-based tool that allows a user to download, parse, and analyze 68 different protocol message types that are generated or received within a Communications Manager (CM) switch. It is used by Tier III, Tier IV, and CM developers to troubleshoot and iso
ClearCase - ClearCase is one of the leading configuration management tools in use in the software development industry. Developed by Rational, this tool provides, in one well supported package, the functionality that local developments have cobbled together using several tools. The basic paradigm used by ClearCase is that of the base of code (the VOB) and the user's workspace (or view).
CLEC Competitive Local Exchange Company
CLI Command Line Interface
CLID Calling Line Identification
CLLITM Common Language Location Identification
CLP Cell Loss Priority Code
CLR Cell Loss Rate
CLS Call Logging System
CM Communication Manager
C-MAC Customer MAC
CMAPI Communication Manager API (now DMCC)
CMBE Communication Manager Branch Edition
CMC Compact Modular Cabinet
CMC Compact Modular Carrier
CMD Customer Master Data.
CMD Team Customer Master Data Team
CMDT Customer Master Data Team
cme Channel Management Executive
CME Communication Manager Express
CMEE Communication Manager Enterprise Edition
CM-ES Communication Manager Evolution Server
CM-FS Communication Manager Feature Server
CMG Converged Mobility Gateway
CMI Coded Mark Inversion
CMIP Common Management Information Protocol
CMM Capability Maturity Model. A model describing an incremental organizational process improvement path from ad-hoc, immature process to a mature, disciplined one.
CMM Communication Manager Messaging
CMMI Capability Maturity Model (Integrated). A consolidation of the various industry-focused models into a single model. Also provides a continuous rather than staged representation
CMO Compact Metrocell Outdoor (Nortel product)
CMOS Complementary Metal-Oxide-Semiconductor
CMPP Communication Manager Protection Plan
CMR Caller Message Recording (MPS)
CMRA Change Management Request Authorization
CMS Call Management System
CMSPP Communication Manager Software Protection Plan
CMT CS2K Management Tool (Nortel Product)
CNA Client Needs Analysis
CNA Converged Network Analyzer
CNC Control Network -C
CNG Comfort Noise Generation
CNIS Converged Network Integration Services
CO Central Office
CO/POP Central Office Point of Presence: the point where a service terminates
Coach People Manager/Supervisor who leads a team.
COB close of business, as in "please send me the report by COB
COBC Customer Order, Billing & Collection
CoC Chamber of Commerce
COD Country Order Desk
COD Capacity On Demand
COD Cash on Delivery
CODEC Coder/DECoder
codex what
CODR Conference Detail Record
COE Customer Operations Experience
CoE Centers of Excellence - CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are (11?) CoEs located globally.
COE Central Office Exchange
COE Engineer Remote Tier III Engineers that are regionally located within each of the approx. 11 Centers of Excellence.
Cognos Reporting tool.
COGS Cost of Goods Sold
COI Common Output Interface
COLLABORATION- WANK
Collections Portal Web tool used to track AR, treats, commitments and disputes in Care.
COM Configuration and Orchestration Manger
COMMGR Communication Manager (MPS)
Commitment Dollars flagged as being committed to pay by the customer.
Compact ICS Compact Key System (Nortel Product)
Compas Document Management System. COMPAS is a document management system that provides quick access to documents and document-related information throughout a development life cycle. The name is an acronym for COnfiguration Management and Product Assurance System.
Competence Demonstrated ability to apply knowledge and skills. Category: Quality; Source: ISO 9000:2000
Concession Permission to use or release a product that does not conform to specified requirements. NOTE A concession is generally limited to the delivery of a product that has nonconforming characteristics within specified limits for an agreed time or quantity of that product. Category: Quality; Source: ISO 9000:2000
Configuration Memory Operating System Configuration Memory Operating System
Confirmed Delivery Date The date that the CSC has committed to have the material available to the customers' freight forwarder/warehouse/end user defined by your contractually agreed INCOTERMS.This date appears in the order confirmations in the "confirmed delivery date"box.
Conformity Fulfilment of a requirement. NOTE 1 This definition is consistent with ISO/IEC Guide 2 but differs from it in phrasing to fit into the ISO 9000 concepts. NOTE 2 The term “conformance” is synonymous but deprecated. Category: Quality; Source: ISO 9000:2000
Contact Store for Communication Manager Basic Call Recorder produced by Witness Systems for Avaya to sell.
Continual improvement Recurring activity to increase the ability to fulfil requirements. NOTE The process of establishing objectives and finding opportunities for improvement is a continual process through the use of audit findings and audit conclusions, analysis of data, management reviews or other meansand generally leads to corrective action or preventive action. Category: Quality; Source: ISO 9000:2000
COO Chief Operating Officer
CoO Certificate of Origin
COP Common Operating Platform - a Nimbus term forthe fundamemntal business process flows which are the common foundation for activities such as Process Training, Business Controls and Business Continuity Plannimng
COR Class of Restriction
CORBA Common Object Request Broker Archetecture. Used for multi-platform communication
Core SP or CSP Core Survivable Processor
CORP Corporate
Correction Action to eliminate a detected nonconformity. NOTE 1 A correction can be made in conjunction with a corrective action. NOTE 2 A correction can be, for example, rework or regrade. Category: Quality; Source: ISO 9000:2000
Corrective action Action to eliminate the cause of a detected nonconformity or other undesirable situation. NOTE 1 There can be more than one cause for a nonconformity. NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence. NOTE 3 There is a distinction between correction and corrective action. Category: Quality; Source: ISO 9000:2000
CoS Class of Service
CP Control Processor
CPA Call Progress Analysis
CPA Country Participation Agreement
CPAT CMM Process Advisory Team
CPE Customer Premise Equipment
CPE Customer Product Engineering (fka Tier IV)
CPE Current Product Engineering (fka Tier 4)
CPIO Copy Input Output
CPM Corporate Performance Management - An umbrella term that describes the methodologies, metrics, processes and systems used to monitor and manage an enterprise's business performance. Avaya uses software from Nimbus to help managed projects
CPM Connection Preserving Migration
CPN CPM
CPN Calling Party Name
CPOD Collaboration Pod for Avaya Aura VE
CPS Characters Per Second
CPS Call Processing Subsystem (MPS)
CPT Consolidated Productivity Tool
CPU Central Processing Unit
CQ ClearQuest - A defect and change tracking system that captures and manages all types of change requests throughout the development lifecycle
CRC Cyclic Redundancy Check
CRCS Conference Reservation & Control System
CRD Customer Requested Date
Credit Risk Expert (CRE) This site will help users create and manage Credit Risk Maestro cases and related product configuration activity. Used to block activity on a SoldTo when a customer has been deemed as a credit risk
CRG Call Routing Guide: An online web-based search tool to locate contacts and routing destinations. Better known as GCRG
CRM Customer Relationship Management
CRN Call Request and Number
CRO Call Route Optimization
CRON Calls Redirected Off-Net
CRS Conference Reservation Server
CRS Consolidated Reporting System
CRS Client Registration Server
CRS-FE Consolidated Reporting System Front End
CRT Customer Response Team - HQ team that handles main number for Avaya 908-953-6000 as well as handles executive escalations addressed to the CEO and his direct reports.
CRV Call Reference Value
CS1000 Communication Server 1000 (Nortel)
CS1K Communications Server 1000 (Nortel)
CS2K Communications Server 2000
CSA Customer Service Attendant
CSA Customer Software Associate
CSA Channel Service Agreement
CSAD Customer Service Applications Division
CSAG Converged Systems & Applications Group
CSAT Customer Satisfaction Program
CSC Channel Support Centre
CSC Customer Support Center
CSCM Contact Store for Communication Manger. Basic call recorder Produced by Witness Systems for Avaya.
CSD Configured System Diagram
CSD Converged Systems Division
CSD Communications Systems Division
CSE Customer Service Engineer
CSE Channel Sales Engineer
CSE Customer Service Edition
CSI Communication Solutions & Integration (formerly Global Operations and Field Service Organizations
CSI Compact Small Intel
CSI Consulting & Systems Integration
CSI Japan /
CSIE Converged Solution Integration Engineer
CSM Centralized System Management
CSM Customer Support Manager
CSM Customer Service Manager (formerly NSM)
CSM Client Service Manager (formerly NSM)
CSM Channel Service Manager
CSMDR Centralized Station Message Detail Report
CSOA Commercial Schedule of Authorizations
C-SOA Commercial Schedule of Authorizations
CSR Customer Service Representative
CSR Customer
CSR Customer Service Record
CSR Certificate Signing Request
CSS Customer Support Site CSS Center Stage Switch
CSS Customer Support Specialist
CST Central Standard Time
CSTA Computer Supported Telecommunications Applications
CSU Communication Service Unit
CSU Channel Service Unit
CSV Comma Separated Values - File format used to store tabular data.
CT Computer Telephony or Cordless Phone
CTA Customer Telephone Activation
CTDI Communication Test Design, Inc
CTI Computer Telephony Integration
CTI Dialer Avaya Proactive Contact (APC) with CTI - Integrates Avaya Proactive Contact with AES and CM for outbound telephony services. Also known as Avaya Proactive Contact "Softdialer"
CTM Concept to Market
CTO Chief Technical Officer
CTP Chatter Test Plug
CTQ Critical to Quality
CTX Corporate Trade Exchange
CU Concurrent User
CUE Call Management System Upgrade Express
CURL Current Limiter
CUST Customer
Customer Organization or person that receives a product. EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser. NOTE A customer can be internal or external to the organization. Category: Quality; Source: ISO 9000:2000
Customer satisfaction Customer's perception of the degree to which the customer's requirements have been fulfilled. NOTE 1 Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction. NOTE 2 Even when customer requirements have been agreed with the customer and fulfilled, this does not necessarily ensure high customer satisfaction. Category: Quality; Source: ISO 9000:2000
Customer Scorecard The collection of performance metrics for an individual Business Partner. Currently, the customer scorecard contains delivery performance, claims performance, purchasing performance, order performance, and credit information.
CV Conference Viewer
CVCT CentreVu Computer Telephony
CVE Common Vulnerabilities and Exposures
C-VID Customer VLAN Identifier
CVIS Conversant Voice Information System
CVLAN CallVisor Local Area Network
CVSUP Avaya Supervisor
CVUE CentreVu Upgrade Express
CWA Communications Workers of America
CWC Call Work Code
cXML Extensible Markup Language (protocol).
CXP Customer Experience Project
D&B Dun & Bradstreet - Website supporting Service Delivery where customers obtain technical product documentation, software downloads, FAQs and more. [ (Shares Server with RFA) ]
D1 Definity One
DAC Dial Access Code
DAM Distribution account manager = sales
DAPI DEFINITY Application Programming Interface
DAR discounts, allowances and returns
DAT Digital Audio Tape
DAU Digital Announcement Unit
DB Database
DBA Doing Business As
DBA Dynamic Bandwidth Allocation
DBA Database Administrator
DBDIP Database Directory Integration Platform
DBMS Database Management System
DCB Data Center Bridging
DCC Data Country Code
DCC Digital Communications Controller (MPS)
DCDF Demand Capture / Demand Fulfillment Framework - The framework consists of two distinct processes that moves IT demand from the desired state to the existing state across the IT lifecycle/value chain and replaces BMPR. Demand Capture is a process by which demand for IT investment deemed necessary to enable business strategies and/or projects is captured by the IT Business Partners and then prioritized and approved by business leadership. It also is an alignment process with the efforts of the Business Transformation. Demand Fulfillment (formerly BMPR) is an engagement process by which all IT and selected business operations functions determine and commit support to deliver both interim IT and Business Transformation demand. It is also a project management methodology for the fulfillment of IT demand. However, it is not an approval process. A conscious attempt to minimize effort of both business and IT resources until investment commitments are aligned. A framework to help move Avaya IT towards compliance with Level 2 of the Software Engineering Institute’s Capability Maturity Model (CMM).
DCE Data Circuit Terminating Equipment
DCI Distributed Computing Infrastructure - supplies state-of-the-art, infrastructure support for domestic and international servers. The team deploys a global support structure for data center services, and server services as well as implementation and support of: UNIX/NT/WIN2K; SAP
DCIU Data Communications Interface Unit
DCL Design Change Letter
DCM Dialogic Configuration Manager
DCOM Distributed Component Object Model
DCP Digital Connection Protocol, the protocol for digital phones but also synonym for digital (non IP) phones. Eg. 2400, 1400, 9400 phones are TDM
DCS Distributed Communications System feature of Avaya Communication Manager
DCS Digital Cellular System
DCT Data Collection Tool
DD Due Date
ddc Direct Department Calling
ddd
DDE Defect Diagnostic Escalation
DDE Defect and Diagnostic Engineering
DDG Discretionary Discount Group
DDI Direct Dialing Inward
DDI Direct Dial In
DDP Delivered, Duty Paid - see INCOTERMS
DDU Delivered, Duty Unpaid - See INCOTERMS
DECT Digitally Enhanced Cordless Telecommunications
DEDB Data Exchange Data Base
DEF Definity
Def Definity
Def Aud Definity Audix
Defect Non-fulfilment of a requirement related to an intended or specified use. NOTE 1 The distinction between the concepts defect and nonconformity is important as it has legal connotations, particularly those associated with product liability issues. Consequently the term “defect” should be used with extreme caution. NOTE 2 The intended use as intended by the customer can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier. Category: Quality; Source: ISO 9000:2000
DELIVERY TERMS The international commercial terms of Trade as defined by INCOTERMS 2000. ( Delta (Portal) Dollars that have been added or removed from the beginning of month baseline receivables number throughout the month.
DEM Directory Enabled Management, formerly EDG. Allows sharing of LDAP information with multiple systems
Demark Demarcation
DENPORT Denver and Shreveport factories
Dependability Collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance and maintenance support performance. NOTE Dependability is used only for general descriptions in non-quantitative terms. [IEC 60050-191:1990]. Category: Quality; Source: ISO 9000:2000
DESC Description
Design and development Set of processes that transforms requirements into specified characteristics or into the specification of a product, process or system. NOTE 1 The terms “design” and “development” are sometimes used synonymously and sometimes used to define different stages of the overall design and development process. NOTE 2 A qualifier can be applied to indicate the nature of what is being designed and developed (e.g. product design and development or process design and development). Category: Quality; Source: ISO 9000:2000
DevConnect DevConnect is Avaya’s developer and technology partner program, providing access to open APIs, SDKs, technical education and developer tools to Avaya customers, channel partners and 3rd party technology companies around the world. Technology companies can also leverage DevConnect for interoperability testing via the DevConnect Compliance Testing program. For more information, visit Deviation permit Permission to depart from the originally specified requirements of a product prior to realization. NOTE A deviation permit is generally given for a limited quantity of product or period of time, and for a specific use. Category: Quality; Source: ISO 9000:2000
DHCP Dynamic Host Configuration Protocol
DHL Definity Help Line
DHTML Dynamic Hypertext Mark-up Language
DI Drop In
Dialogue Server A web application server that generates VXML dialogues
DID Direct Inward Dialing. The ability for a caller outside a company to call an internal extension without having to pass through an operator or attendant. In large PBX systems, the dialed digits are passed down the line from the CO (central office). The
Diffserv Differentiated Services
DIMM Dual Inline Memory Module
DIMMS Dual Inline Memory Modules
DIP Data Interface Process
DIR Directory
DISA Defense Information System Agency
DISN Defense Information Systems Network (JITC)
DISP Dispatch, dispatched or Display
Dispute (Portal) Dollars flagged where the customer has identified an issue and refused to pay until resolved.
Distributed branch A branch deployment model in which call processing for the branch phones is provided locally
Distributor Avaya leverages Distributor expertise to provide, prepare and support the channel in selling Avaya products. As well as managing logistics, often across an enormously broad inventory, Distributor generally support the Reseller community with training, technical expertise before and after sales, and may offer marketing and financing support.
DL Digital Loopback Tests
DLB DTE Loopback
DLC Direct line console
DLG Definity LAN Gateway
DLL Dynamic Link Library
DLSW Data Link Switching
DLT Diagnostics, Logging & Tracing (MPS)
DLX Deluxe
D-Mark Demarcation
DMCC Device, Media and Call Contol (an API, formerly CMAPI)
DMI Digital Multiplexer Interface
DMLT Distributed MultiLink Trunking
DMR Deal Margin Report. Standard form for calculating a margin on a deal.
DMS Digital Multiplex System (trade mark of Nortel Networks)
DMT Deal Management Tool
DMZ Demilitarized Zone: also referred to as a Screened Subnet; a collection of computers that are shielded from both the trusted network and the un-trusted network by packet-filtering routers and gateways
DN Directory Number
DNA DEFINITY Network Administration
DNAT Dynamic Network Address Translation
DNB Directory Number Block
DNC Do Not Call (describes national do not call list in conjunction with outbound dialers)
DNIS Dialed Number Identification Service
DNP Data Network Planner
DNS Domain Name System
DO Direct Operations
DOA Dead on Arrival
DOA Delegation of Authority
Document Information and its supporting medium. EXAMPLE Record, specification, procedure document, drawing, report, standard. NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof. NOTE 2 A set of documents, for example specifications and records, is frequently called “documentation”. NOTE 3 Some requirements (3.1.2) (e.g. the requirement to be readable) relate to all types of documents, however there can be different requirements for specifications (e.g. the requirement to be revision controlled) and records (e.g. the requirement to be retrievable). Category: Quality; Source: ISO 9000:2000
DOD Direct Outward Dialing
DoD Department of Defense
DOF Direct Order Form
DOH Days On Hand (BTO, Stocking Items)
DOLM Distributed Office Local Manager
DOW Description of Work
DPICS Distributed Product Inventory Control System
DPMO Defects Per Million Opportunities
DPNSS Digital Private Network Signaling System
DPO Dispatch Out
DPR Dial Plan Manager
DPSP Distributor Price Support Program
DR Disaster Recovery
dragon china
dragon dragon's
DRIVE Distribute, Register, Inform, Verify, Excel. Global BlueRoads deployment rebranded to DRIVE.
DRM Dual Radio Module
DS Decision Support (Finance)
DS Design Specialist
DS Designated Server. In PLDS, indicates a download code.
DS1 Digital Signal 1 (T1 = 24 voice channels; 1.544 Mbps: E1 = 32 voice channels; 2.048 Mbps)
dsa Data Storage Allocation
DSA Definity Site Administration
DSC Digital Switch Controller
DSCP DiffServ Code Point
DSE Digital Set Emulation
DServer Dialogue Server
DSIC Dedicated Switch Installation Crew
DSL Digital Subscriber Loop
DSL Digital Subscriber Line
DSM Data Store Manager. The DEM interface to a device
DSN Defense Switch Network
DSO Days Sales Outstanding (a measure of outstanding debt to Avaya)
DSO Data Services Organization
DSO Distributed Server Option
DSP Digital Signal Processor. A programmable device used to implement any of several signal analysis and/or conversion operations such as coding/decoding, tone detection, and echo cancellation.
DSS Direct Station Selector
DST Daylight Savings Time
DSU Data Service Unit
DSU Digital Service Unit
DSV Document Storage Vendor
DSX Digital Cross-Connect
DT Dial Tone
DTC Digital Trunk Controller
DTE Data Terminal Equipment
DTIC Digital Trunk Interface Card
DTMF Dual Tone Multi Frequency
DTP Dial Tone Provider
DTR Digitone Receiver
DUN Dial-Up Networking
DVB Digital Video Broadcasting
DVD Digital Versatile Disc
DVL Designed Vehicle Load
DVMRP Distance Vector Multicast Routing Protocol
DWBS Definity Wireless Business Systems
DXC Digital Cross Connect
DXS Direct Extension Selection
E&Y Ernst & Young - Expatriates, International assignee
E2E VQ End to End Voice Quality is the transmission quality from one user to other user and include all transmission components e.g. phone-CM-network-CM-phone.
e3Quality Technical call quality program, developed by GCCC to ensure predictable customer experiences
e3Quality Queue Automates the generation of random sampling for quality checks and provides reporting on defects.
E911 Emergency 911
EAC Executive Advisory Council
EAI Enterprise Application Integration
EAL Expansion Arch-Angel Link
EAP Extensible Authentication Protocol
EAPoL Extensible Authentication Protocol over LAN
EAS Expert Agent Selection
EBC Executive Briefing Centre
eBill on-line application for customers to view, print, pay, dispute invoices on line.
EBIT Earnings before interest and taxes
EBITDA Earning Before Interest, Taxes, Depreciation and Amortization
EBLT eBusiness Leadership Team
EBM The Powerware 9125 UPS can have an optional Extended Battery Module (EBM) Powerware 9125 Two-in-One UPS 700-2000 VA User's Guide
eBPP Electronic Bill Presentation & Payment
ebsLS Enhanced Basic Speech Latin Spanish
EC Exchange Carrier
eC eCommerce.
EC Echo Canceller
EC Extension to Cellular
EC Enterprise Configurator
EC Executive Council (Avaya Senior Staff)
EC500 Communications Manager feature that offers your users the freedom to work anywhere, anytime, using any type of cellular or wireless phone. With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls wh
ECAD Enterprise Communications Application Division
ECC External Communications Controller
ECC Error Correcting Code
ECC External Call Controllers ECC servers are self contained within their own cabinet example S8800 or DLHP and Dell
ECG Enterprise Communications Group
ecg Enterprise Communication Group
ECH External Call History (from CMS)
ECLIPS Enterprise Class IP Solutions
eCM Enterprise Content Management
ECM Error Correction Mode
ECN Explicit Congestion Notification
ECO Engineering Change Order
ECO Extended Compensation Option
ECR Engineering Change Request
ECRS Embedded Server
ECS Enterprise Communication Server
ECS Enterprise Collaboration Solutions
ECT Equal Cost Trees
EDC European Distribution Centre
EDI Electronic Data Interchange
EDM Enterprise Device Manager
EDOC Electronic Documentation
EDS Electronic Data Systems (the company)
EDS Enterprise Directory System
EDTG Enhanced Digital Tone Generator
EDU Electronic Data Unit
EeBLT EMEA eBusiness Leadership Team
EEE Energy Eficient Ethernet
EER Executive Escalation Review
EF Expedited Forwarding
Effectiveness Extent to which planned activities are realized and planned results achieved. Category: Quality; Source: ISO 9000:2000
Efficiency Relationship between the result achieved and the resources used. Category: Quality; Source: ISO 9000:2000
EFT Electronic Funds Transfer
EGP Exterior Gateway Protocol
EHS Environment, Health, and Safety
EHSMS Environment, Health, and Safety Management System - Avaya's main compliance tool for global EHS compliance
EI Early introduction (Trials with new customers).
EI Expansion Interface - The board in the PPN or an EPN that provides the interface between the port network’s TDM and LAN busses and the fiber that interfaces to either another port network or the CSS.
EICTA European Information and Communication Technology Association - A European based trade association similar to the US-based America Electronics Association.
EIGRP EIGRP (Enhanced Interior Gateway Routing Protocol) is a CISCO network protocol that lets routers exchange information more efficiently than with RIP (Routing Information Protocol) or RIPv2. EIGRP evolved from IGRP (Interior Gateway Routing Protocol) and r
EKTS Electronic Key Telephone System
ELA Enhanced List Administration
ELA Enhanced List Application
ELAT ExpertNet Lite Assessment Tool
ELIN Emergency Location Identification Number
ELS Embedded Lease Structure
EM/PM Engagement/Project Management
EMC Elite Multichannel
EMEA Europe, Middle East & Africa - A geographic reference to the European, Middle Eastern and African region on the globe
EMEA CSC EMEA Customer Support Center
EMI Electromagnetic Interference
EMMC Expanded Meet-me Conferencing
EMP European Marketing Platform (EMEA Marketing Database)
EMS Environmental Management System
EMT Escalation Management Team - A group within Customer Advocacy responsible for getting customer escalations attended to and addressed.
EMU Enterprise Mobility User
ENBC Enhanced Network Bus Card
ENC External Network Connection. Agreement to access data network.
Enterprise Refers to the whole corporation. It tends to refer to corporations with more than one location.
Enterprise An integral part of the Remote Technical Services delivering remote technical support to over 60,000 Enterprise customers. Our team is comprised of approximately 235 talented and dedicated associates, Call Receipt Agents, Tier 2 Technicians, Tier 3 Engine
Entitlements contractual obligations with our customers
EOD End Of Day
EOE Electronic order entry
EOL End of Life (Product)
EOM End of Month
EOS End of Support (Product; = EOL = End of Life)
EOT End of Transmission
EP Extension Pack
EP&T Emerging Products & Technology
EPM Enterprise Policy Manager
EPN Expansion Port Network
EPP Extended payment Program
EPP Enterprise Program Portal - Launched in April 2004, the Enterprise Portal Program is a multi-phased program which encompasses a number of initiatives that seek to provide a consistent brand experience to Avaya employees, customers and partners using a common web infrastructure.
EPT Emerging Products & Technology
EPW Electronic Preinstallation Worksheet. A worksheet that project managers and customers use to record configuration information for a server, media gateway, or both.
EQM ExpertNet Quality Management
eQTC electronic Quote To Cash - Quote to Cash (in practice this term may incorporate processes as early as Prospect). 'Quote to Cash' is the term used to describe the whole process from receipt of customer enquiry, through order fulfilment, billing and cash collection. In reality the process would be more accurately described as ‘Prospect to Cash’, because it includes activities that precede the quotation, but QTC is the commonly used
1XP one-X Portal. An Avaya Application
2 hour response time Avaya zipcode list showing zipcodes that are within 2 hour response time
2020'2 20202'2
2B1Q 2 Binary, 1 Quaternary
2FA Two Factor Authentication
3GPP 3rd Generation Partnership Project
3PL Third Party Logistics
3PL 3rd Party Logistics
5 Why's The 5 why's typically refers to the practice of asking, five times, why the failure has occurred in order to get to the root cause/causes of the problem.
8888 8888
8989 8989
90 90
9999 9999
A/L All Lines
A/P Accounts Payable – customer department responsible for processing payments
A/PH All Phones
A/R Accounts Receivable- balance on all customer accounts
AA Auto Attendant
AAAA Avaya Associates Against Acronyms
AAAD Avaya Aura® Agent Desktop If a contact center is licensed to handle telephony calls, the AAAD toolbar can be installed on the CCT server to provide agents with a softphone on their desktop.
AABDE Avaya Aura Basic Development Environment (AABDE) is a virtualized environment of Avaya Aura Communication Manager and AE Services. It is offered ONLY through the DevConnect program to 3rd party developers, and is intended to support the creation of AE Ser
AAC Acculink Access Controller
AAC Avaya Aura Conferencing
AACAS Avaya Aura Conference Application Server
AACC Avaya Aura® Contact Center - provides a contact center solution comprising a suite of applications for voice and multimedia contact processing, agent handling, management and reporting, networking and third-party application interfaces.
AAEP Avaya Aura Enterprise Portal
AAL ATM Adaption Layer
AAM Avaya Aura Messaging
AAN Application Assurance Networking
AAPS Avaya Aura(R) Presence Services
AAR Automatic Alternate Routing
AAS Auto-Available Split
AASBCE "Avaya Aura SBC (Session Border Controller)-Enterprise
see ASBCE also"
AASM Avaya Aura(R) Session Manager
AAVE Avaya Aura Virtualized Enviroment
AB Acronym Buster
ABA Avaya Business Advisor - Avaya Business Advisor is a sales tool that enables users to identify Avaya products and services that offer optimal performance in solving a client's business needs. The Avaya Business Advisor experience enables users to configure Avaya products and services by simple data input that answers questions to common business problems.
ABL Avaya Batch Loader - tool to load and manage Sales Compensations
ABT Analog Basic Telephone
ACA Avaya Certified Associate
ACACN Avaya Certified Associate in Communications Networking
ACB Automatic Call Back
ACC Access
ACCC Atlanta Customer Care Center
ACCC/ATL Atlanta Customer Care Center
ACCCM Avaya Contact Center Control Manager
ACCS Avaya Contact Center Select
ACD Avaya Credit Department
ACD Automatic Call Distribution
ACD Automatic Call Distributor
ACE Agile Communication Environment
ACES Avaya Central EMEA IT Service Desk Team
Aceva Vendor that supplied the Billing Quality Tool.
ACF/NCP Advanced Communications Function for the Network Control Program
ACH Automatic Clearing House
ACIS Avaya Certified Implementation Specialist
ACK Acknowlegdement
ACL Access Control List
ACLI Avaya Command Line Interface
ACM Assistant Contract Manager
ACM Avaya Communication Manager
ACP Avaya Call Processing
ACPI Avaya Conferencing Provider Interface (ACPI)
ACR Avaya Contact Recorder -- this is a key software application within Avaya Aura Workforce Optimization (WFO) solution suite -- provides for call and Full-Time Screen Recording (FTSR) for contact center agent and enterprise Knowledge Worker engagements with customers - many Avaya customers have mandatory Compliance Recording requirements they must adhere to - this WFO application addresses this requirement
ACS Audio Conference System
ACS Avaya Corporate Security
ACS Avaya Client Services
ACSE Avaya Certified Solution Expert
ACSS Avaya Certified Solution Specialist
ACT Avaya Computer Telephony
ACU Awaiting Completion Unit
ACV Annual Contract Value
ACW After Call Work
AD Active Directory
ADAC Auto Detection And Configuration
ADAN Action Device And Number
ADAP Intuity Administration and Data Acquisition Package
ADD Agent Desktop Display The ADD application optionally provides real-time skillset monitoring on agent desktops.
ADE Advanced Diagnostic Engineering
ADH Application Detail Handler
ADI Avaya Direct International (the non Siebel platform for eCommerce in the international regions)
ADJ Adjunct
ADM AVAYA Diagnostic Methodology
ADMIN Administration
ADO Avaya Distributed Office, a May 2007 new product offering.
ADP Automated Data Processing - Provides payroll services
ADP Avaya designed products
ADR Application Data Record
ADS Avaya Data Services - ADS provides a complete portfolio of Global MultiVendor life-cycle support services, addressing all aspects of network support, from Installation and Integration, to ongoing Maintenance and Management. Supporting over 50 Vendors and 350+ Products with Industry certified engineering associates. -Multi-Vendor Maintenance: Single point of contact for maintenance of hubs, switches, VSU's and routers in the network. Supported vendors include: Lucent, Cisco, Avaya, Nortel Networks, Agile, Paradyne, and others. -Management Services: Real-time monitoring and management of SNMP-capable devices by remote Avaya engineers, using a network management platform developed with Avaya/Bell Labs. -Implementation/Integration Services: Assistance with design, engineering, installation, implementation management, and reconfiguration, plus a single point of contact for data networking support.
ADS Avaya Diagnostic Server is the new Secure Access Link version that includes SLAMon and weblm services.
ADSL Asynchronous Digital Subsrciber Line. Broadband conection in which upstream and downstream connection speeds are different. Typically upstream speed is half that of downstream.
ADT Avaya Diagnostic Toolkit
ADU ASYNCHRONOUS DATA UNITS
ADU Agent Data Unit
ADUC Active Directory Users and Computers
ADV Advantage
Advanced Payment Prepayment by customers for future billing.
ADVD Avaya Desktop Video Device with the Flare® Experience. The ADVD is a purpose-built, real-time communication device for the enterprise, and it supports the expected performance that an end user requires of real-time communication in that environment.
AE Account Executive - now referred to as CE - Client Executive
AE Application Execution environment
AE Services Application Enablement Services
AEA Avaya Encryption Algorithm
AECCB Application Enterprise Change Control Board - The group responsible for the review, socialization and control of changes to IT managed applications within Avaya.
AEL Avaya Enterprise Linux
AeM Avaya easy Management: Network Management application for administration of mixed Communication Manager and Integral 55 networks
AEP Avaya Enterprise Portal
AEP Avaya Exchange Place
AES Application Enablement Services (A platform that provides a set of Application Programming Interfaces to access the functionality of Comminications Manager
AES Avaya Energy Saver
AES Advanced Encryption Standard
AES Implementation AES Implementation
AF Assured Forwarding
AFID Authentication File ID number (10 digit number with a first digit of 7)
AFM Alarm Fault Manager
AFS Avaya Financial Services
AFS Authentication File System
AFT Address Forwarding Table
AG Advanced Gateway
AGC Avaya Global Connect
AGS Avaya Global Services
AGSP Avaya Global Solution Process. The Avaya Global Solution Process is the part of Avaya's Quality Management System that describes Portfolio Management and Realization. The Avaya Global Solution Process consists of the following Process Elements and Process Roles.
AGT Avaya Governance Tool is the work-in-progress deployment of a Demand-Proposal module (in-production) and (5) other to-be-deployed integrated modules: Project, Resource, Time, Poftfolio and Program. See PM, Rob Brenner for more information.
AHM Avaya Hosted Messaging
AIC Avaya Interaction Center may also be called IC6
AICD Adaptive Interaction Center Driver
AIM Avaya Integrated Management
AIM Asynchronous Interface Module
AIOD Automatic Identification of Outward Dialing
AIR Avaya Interactive Response (speech recognition)
AISL Avaya Ireland Sales Limited
AITS Action Item Tracking System Issues tracking system for projects visit AIX Advanced IBM Unix
AL/AP All Lines/All Phones
ALCT Avaya Licensing Core Team
ALDARS Repository for Expanets and Spectel Accounts Receivable, Invoices, adjustments, orders, service contracts, notes from pre-acquisition time. All post acquisition is housed in SAP.
ALE Application Link Enabling is a proprietary SAP standard for configuration, operation and synchronization of distributed applications. ALE employs asynchronous communication for synchronization and synchronous communication for reading data items.
algorithms algorithms
ALI Automatic Location Identifier
ALS Automatic Line Selection
ALT Alternate
AM Ante Meridian (Latin) Before Noon
AM Amplitude Modulation
AMA American Management Association
AMA Automatic Message Accounting
AMD Answer Machine Detection
AMET Avaya Message Editing Tool
AMIS Audio Message Interchange Specification
AML Application Module Link
AMN Avaya Message Networking
AMO After Market Order
AMP Amplifier
AMPM Availability Manager / Performance Manager
AMS Application Media Server The AMS is a software-based media processing platform. All media processing is performed in software on the host CPUs. The AMS architecture is scalable for all core functions of the platform, including media processing, signaling, application execution, and content management.
AMS "Avaya Messaging Service
Real-time mobile collaboration and communications via the cloud for any size business, using any vendor’s platform. Avaya Messaging Service extends SMS messages to and from smartphones, tablets, notebooks and
desktop devices, thereby enabling one-number communications via text messaging.
"
AMS Avaya Media Server. AMS is used by Avaya Collaboration Environment "to broadcast voice messages, detect and collect DTMF tones, and play an announcement to the calling party."
AMSSD Appliances, Mobile and Small Systems Division
AMW Automatic Message Waiting
AMX Avaya Meeting eXchange
ANF-PR Additional Network Feature Path Replacement
ANI Automatic Number Identification
ANID Ariba Network Identifier.
ANLG Analog
Annuity Tool Tool used by CARE to forward maintenance cancellation requests to TeleSales for maintenance save attempts. If the attempt failed TeleSales sends the cancellation request back through the tool to Care.
ans Adaptive Network Software
ANS Answer
ANS Avaya Notification Solution
ANSI American National Standards Institute
AO/DI Always On/Dynamic ISDN
AoA All other Acronyms
AOB Asset On Books
AOD Avaya On Demand
AOI Area of Interest
AOK Avaya Online Knowledge AOM Alarm Orgination Manager
AOR Agent Owned Recall (Dialer functionality allowing users to designate certain call records for recall)
AOS Avaya Operations Services (former Managed Services team)
AP Advance Payment
AP Accounts Payable
AP Application Processor (MPS)
APAC Asia / Pacific
APAR Avaya Privileged Access Request
APC Avaya Proactive Contact (CC outbound campaign management application)
APCS Avaya Private Cloud Services (was AOS)
APDS Avaya Professional Design Specialist
API Application Program Interface
APL Approved Product List
APM Avaya Pricing Model - a new, simplified pricing & discount model introduced throughout 2010 as part of the Avaya Connect partner program.
APO Advance Planning and Optimiser SAP module related to materials planning
APOC Application Point Of Contact - Designated first point of contact for work requests related to a specific application.
APP Alliance Partner Program
App Note An App Note is the documented results of a formal DevConnect Compliance Test, describing the configuration steps necessary for both Avaya and third party solutions to attain interoperability. Alternately referred to as Application Notes or DevConnect App
APPC Advanced Program-to-Program Communications
Appl Application
APPN Advanced Peer-to-Peer Networking
APPT Appointment
APQC American Productivity and Quality Center
APR Advanced Part Replacement
APR Annualised Percentage Rate
APS Avaya Professional Services
APS Automatic Protection Switching
APS Aura(R) Presence Services
APSS Avaya Professional Sales Specialist
AQMS Avaya Quality Management System - A management system consists of processes, procedures, defined responsibilities, and everything else that contributes to running an organization. When this system strives to achieve quality products and services, it becomes a quality management system (QMS).
AR Accounts Receivable
ARA Avaya Remote Access
ARIES AT&T Real-Time Information Exchange System
ARM Alliance Relationship Manger
ARP Address Resolution Protocol
ARS Automatic Route Selection
ART Auto Registration Tool - Allows customers and technicians to register newly installed products for warranty and Service support.
ART Avaya Renewal Team
ASA Advanced Solution Architecture
ASA Avaya Site Administration
ASA Advanced speech Access
ASA Avaya Speech Analytics - Developed by Aurix, a speech analytics solution company acquired by Avaya Q1 FY12. Works in conjunction with ACR (Avaya Contact Recorder)
ASAF Avaya Server Activity Form - A form used to communicate changes to a technology operating environment. The ASAF must be completed for all changes to an environment requiring additional storage, additional hardware, a new database requiring OBDA support from IBM installation of a new software package
ASAI Avaya’s Adjunct Switch Application Interface
ASAP As Soon As Possible
ASAP Automation Company, Automated Collation and Pack Station Delivery - Originally, Avaya manually picked and walked product to pallet locations marked on the floor. This was thought to be the easiest method for consolidating small product (user manuals, software, cables, UPS’s, etc.) with the larger palletized product (Enterprise Communication Servers, etc.). The results were poor efficiencies due to multi-handling of product and orders being shipped “short”. By utilizing mechanization through various material handling technologies, such as, conveyor and ASRS, ASAP provided Avaya a much more efficient warehouse. The Exacta® installation freed up 50% of the original floor space used to pack out orders; increased productivity 70% and reduced labor from 300 to 100 people.
ASBCE Avaya SBC (Session Border Controller) Enterprise
ASBP Avaya Small Business Partner
ASC Avaya Solution Center (support implementation services)
ASC Anatomy of a Successful Cut
ASCA Avaya Software Compatibility Audit
ASCII American Standard Code for Information Interchange
ASD Avaya Solution Designer (previously known as GES Configurator) is the new tool for designing Avaya products and services solutions. This new tool is easy-to-use with a quick quote capability designed for use by Sales Client Executive's.
ASE Application Services Environment (MPS)
ASG Access Security Gateway. A software module that secures Avaya Global Services login accounts on Converged Communications Servers. Each login attempt on these accounts is met with a one-time challenge string that must be answered with the correct one-time
ASIC Application Specific Integrated Circuit
ASIPP Avaya Software Investment Protection Policy - Policy that allows customers on older systems like Nortel to upgrade to new software only (hardware not included) in order to protect their previuos investment in Avaya technology, receive reduced upgrade pricing, and help increase attach of applications in new upgraded system.
ASM Avaya Management Services
ASM Aura(R) Session Manager - Internal name used to refer to Avaya Aura(R) Session Manager. Sometime used by customers and partners as well.
ASN Advanced Ship Notice
ASN Ariba Supplier Network
ASP Applications Service Providers
ASR Automatic Speech Recognition
AST Avaya SIP Telephony
ASVP Area Sales Vice President
ASVP Area Services Vice President
ATA Asset Tracking Application: Application running on every PC at Avaya and aiming at keeping up-to-date the Avaya Asset Inventory, and automating its management.
ATAC Avaya Technology and Consulting
ATAC Avaya Technical Assistance Center 888/297-4700
ATAPI AT Attachment Packet Interface
ATB Aged Trial Balance
ATB All Trunks Busy
ATIS Alliance for Telecommunications Industry Solutions
ATM Asynchronous Transfer Mode
ATM-CES Asynchronous Transfer Mode - Circuit Emulation Service
ATP Available to Promise
ATT Attendant
ATT-COM AT&T Communications Systems
ATTD Attendant
ATTIC AT&T PBX Integration Card
AU "Avaya University (term is no longer used)
see Avaya Learning"
AUCC Audix Upgrade and Control Center
AUD Audio
Audit Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. NOTE Internal audits, sometimes called first-party audits, are conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization’s self-declaration of conformity. External audits include what are generally termed “second-” or “third-party audits”. Second-party audits are conducted by parties having an interest in the organization, such as customers, or by other persons on their behalf. Third-party audits are conducted by external independent organizations. Such organizations provide certification or registration of conformity with requirements such as those of ISO 9001 and ISO 14001:1996. When quality and environmental management systems are audited together, this is termed a “combined audit”. When two or more auditing organizations cooperate to audit a single auditee jointly, this is termed “joint audit”. Category: Quality; Source: ISO 9000:2000
Audit client Organization or person requesting an audit. Category: Quality; Source: ISO 9000:2000
Audit conclusion Outcome of an audit provided by the audit team after consideration of the audit objectives and all audit findings. Category: Quality; Source: ISO 9000:2000
Audit criteria Set of policies, procedures or requirements used as a reference. Category: Quality; Source: ISO 9000:2000
Audit evidence Records, statements of fact or other information which are relevant to the audit criteria and verifiable. NOTE Audit evidence can be qualitative or quantitative. Category: Quality; Source: ISO 9000:2000
Audit findings Results of the evaluation of the collected audit evidence against audit criteria. NOTE Audit findings can indicate either conformity or nonconformity with audit criteria, or opportunities for improvement. Category: Quality; Source: ISO 9000:2000
Audit programme Set of one or more audits planned for a specific time frame and directed towards a specific purpose. Category: Quality; Source: ISO 9000:2000
Audit team One or more auditors conducting an audit. NOTE 1 One auditor in the audit team is generally appointed as audit team leader. NOTE 2 The audit team can include auditors-in-training and, where required, technical experts. NOTE 3 Observers can accompany the audit team but do not act as part of it. Category: Quality; Source: ISO 9000:2000
Auditee Organization being audited. Category: Quality; Source: ISO 9000:2000
Auditor Person with the competence to conduct an audit. Category: Quality; Source: ISO 9000:2000
Audix Audio Information Exchange
AUI Administration User Interface
Aura Avaya Unified Communications architecture for SIP based communications and applications
Aut-Msg-Wt Auto Message Waiting
Autovon US Military Private Network
Aux Auxiliary
Avaya Perceptual judgment in Sanskrit
Avaya a global leader in business communications
Avaya Communication Manager Avaya Communication Manager (CM) is a call processing system developed by Avaya with voice application software, messaging and contact center.
Avaya Data Services ADS provides a complete portfolio of Global MultiVendor life-cycle support services, addressing all aspects of network support, from Installation and Integration, to ongoing Maintenance and Management. Supporting over 50 Vendors and 350+ Products with In
Avaya Governance Tool/AGT Avaya Governance Tool is the work-in-progress deployment of a Demand-Proposal module (in-production) and (5) other to-be-deployed integrated modules: Project, Resource, time, Poftfolio and Program. See PM, Rob Brenner for more information.
AVAYA TECHNOLOGY AND CONSULTING provide the best and most knowledgeable sales support (SE) needed to beat the competition, win sales, and delight our customers."
AvayaGov Avaya Government Solutions (formally NGS)
AVAYANET Avaya employee portal
AVB Avaya Voice Browser
AVCS Avaya Video Conferencing Solutions
AVP Audix Voice Power
AVP Avaya Voice Portal
AVPH Avaya Philippines
AVPN AT&T Virtual Private Network
AVPP Avaya Voice Priority Processor
AVS Advanced Communications System
AVTS Avaya Video Telephony Solutions
AWAN Acronym for: Avaya Worlwide Assistant Network. For all levels of Avaya assistants and others in support roles. Our motto is Assistants Helping Assistants to SUCCEED! Dedicated to breaking down assistant silos, to creating community where none existed be
AWB Air Waybill
AWC Avaya Web Conferencing
AWOH Administer Without Hardware
AWS Alternative Working Solutions - see WFH
AWSI Avaya World Services Inc.
AWT Average Wait Time
AWTS Avaya Wireless Telephone Solutions
B&P Bid and Proposal
B2BUA Back to Back User Agent
B4 Before
B8ZS Bipolar8Zeros Substitution
BA Business Advocate
BACP Bandwidth Allocation Control Protocol
BAM Business Area Manager
BARF Billing Adjustment Request Form-availiable from the OK CCC Billing Department
BASG Broadband Access Services Gateway (Nortel Product)
BATNA Best Alternative to a Negotiated Agreement
BB Building Blocks
BBE Better than Best Effort
BBE BackBone Engineer
BC Business Control
BC Business Continuity
BCB Backbone Core Bridge
BCC Business Communication Consulting
BCC Bearer Capability Class
BCCI Business Communication Consulting & Integration
BCM Business Communication Manager (Nortel Product)
BCMRD Basic Call Management Reporting Desktop
BCMS Basic Call Management System
BCP Business Continuity Planning
BCS Business Communications System
BCSI Business Communication Solutions & Integration
BCT Business Communications Terminal
BD Board
BDF Business Development Funds
BDR Bell Doesn't Ring
BDR Business Direct Recording
BDR Backup Designated Router
BDT Business Development Team
BEB Backbone Edge Bridge
BEC Back End Crediting - a process to provide discounts to business partners
BER Bit Error Rate
BERT Bit Error Rate Test
BESP Best Estimated Selling Price
BFCP Binary Floor Control Protocol >> A standard for managing floor control during collaboration sessions across dedicated video endpoints, mobile devices, and personal computers running collaboration software. These capabilities can be deliverd using an enabled SIP standards-based endpoint.
BGP Border Gateway Protocol
BHCA Busy Hour Calls Handled (maximum number of calls handled by contact center or dialer in one hour)
BHCC Busy Hour Calls Connected (maximum number of calls connected by contact center or dialer in one hour)
BI Business Intelligence
B-ICI Broadband Inter-Carrier Interface
Billing Quality Tool Prevention and dectection application for service defects in order to prevent a incorrect service invoice from ever going to the customer or to be able to reconcile quickly for first contact resolution
BIOS Basic Input/Output System
BIS United States Bureau of Industry and Security
BIS Built In Speakerphone
BIU Battery Interface Unit
Bldg Building
BLF Busy Lamp Field
Blue Pumpkin Workforce Management/scheduling tool competes with IEX. Improves the efficiency of workforce management by improving the forecasting and planning process for staffing.
bluetooth is an industrial specification for wireless personal area networks (PANs), also known as IEEE 802.15.1. Bluetooth provides a way to connect and exchange information between devices like personal digital assistants (PDAs), mobile phones, laptops, PCs, prin
B-MAC Backbone MAC
BMIS Business Management Information System
BMPR Business Management Process Review - the board responsible for assessing and approving all IT applications investment - globally
BOA Basic Ordering Agreement - A NATO procurement vehicle that allows companies to pre-agree terms and conditions with NATO. This makes the ordering process for military customers much easier. Avaya has a BOA.
BOC Back Office Consolidation
BOC Business Operational and Control
BOC Bell Operating Company
BOH Block of Hours
BOH Balance on Hand
BOL Bill Of Lading
BOM Bill of Material
BOS Business Operations & Strategy
BP BusinessPartner
BPA Business Part Attributes
BPCC Business Partner Care Centre
BPL Base Price List - Unique, BusinessPartner-specific contracted price list which is exported directly from SAP and initially displayed in the appropriate local currency in the Price List Administration Tool. Contains all Avaya products for which the distributor is authorized, or accredited, to purchase.
BPM Business Process Management
BPP Business Partner Portal
BPS Bits Per Second - Transmission rate of digital data
BR Brass Ring
BRAA Bell Rings After Answer
BRC Avaya Business Research Center
BRCA Bell Rings, Can't Answer
BRI Basic Rate Interface
BS BS - Baystack switch - Nortel Data products (BS450, BS460, BS470) predecessor to the ERS edge switch
BS&GCCC Business Services and Global Customer Care Center
BSCP Business Systems Commitment Program
BSI Business Sensitive Information
BSM Branch Session Manager
BSR Best Service Routing
BSS Billing Support System
BSY Busy
BT Business Transformation
BT British Telecom
BTMI Basic Telephone and Modem Interface
BTN Button
BTO Built to Order
BTW By the way
BU Business Unit
Bucket Used in Cash Management to identify each grouping of dollars by age i.e. 30 day bucket, 60 day bucket, 180 day bucket, etc.
Buildable Order The list of items that makes up the solution (i.e., a configuration) and is required by the factory to build the equipment.
BUS Broadcast and Unknown Server
Business Rules Conditioning of customer request based on an overlay of what we know about the customer relationship with Avaya based on current circumstance and history or business strategies.
B-VID Backbone VLAN Identifier
BW Business Warehouse - SAP's Data Warehousing Module
BYOD Bring Your Own Device
C&W Cable & Wireless
C&OC Credit & Order Confirmation
C/SOA Commercial Schedule of Authorizations
C7 CCITT CCSS No. 7
CA Certificate Authority
CA Customer Agreement
CA Avaya Contact Analyzer is software that allows you to generate flexible, customized reporting at a granular level to help both managers and executives understand how the contact center is performing. By getting details of each transaction, Contact Analyzer complements the summary view available in the Avaya Call Management System.
CAC Call Admission Control
CAC Connection Admission Control (Carrier Access Charge)
CAD Communications Appliance Division
CAF Customer Acceptance Form (replaced by PCF)
CAG Coverage Answer Group
CALA Caribbean, Central and Latin America - A geographic reference to the Caribbean-Latin American region on the globe
CAM Channel Account Manager
cam client advocate manager
CANA Customizable Auto Negotiation Advertisements
CAP Customer Acceptance Period
CAP Corrective Action Plan
CAP Critical Accounts Program
Capability Ability of an organization, system or process to realize a product that will fulfil therequirements for that product. NOTE Process capability terms in the field of statistics are defined in ISO 3534-2. Category: Quality; Source: ISO 9000:2000
CAPEX Capital Expense
CAPEX Capital Expenditure (CAPEX)
CAPM Saumur Manufacturing System (precise title not known)
Carpal Tunnel Syndrome CTS Carpal Tunnel Syndrome is an entrapment idiopathic median neuropathy, causing paresthesia, pain, and other symptoms in the distribution of the median nerve due to its compression at the wrist in the carpal tunnel. The pathophysiology is not completely und
CAS Channel Associated Signaling
CAS Call Accounting System
CAS Centralized Attendant Service
CAS Custom Application Support
CASEwise Process Mapping application formerly used in the US org
CASP Communications Application Service Provider
CAT Closure, Audit and Tracking Form
CAT Control Assessment Template
CAT Call Accounting Terminal
CAU Cell Antenna Unit
CBA Callback Assist
CBA Collective Barganing Agreement - Statements of Work typically negotiated between Avaya Management and Represented Workflorce (Union/Work Council) leadership teams.
cbc cant be called
CBR Constant Bit Rate
CC Change Control
CC Contact Center
CCaaS Contact Centre-as-a-Service
CCATS Commodity Classification Automated Tracking System. This is the code number assigned by BIS to products that it has classified against the CCL.
CCB Change Control Board
CCC Customer Care Center
CCC Monthly discussion of customer performance between BusinessPartner Representatives and EMEA CSC Representatives
CCC Customer Contact Council
CCC Compact Contact Center
CCC Call Center Consultant (Resource)
CCD Change Control Date
CCE Contact Center Express
CCF Call Center Features
CCF Combination CPU and File
CCG Customer Contact Group
CCG Customer Care Group (EMEA Channel Support Center)
CCIE Cisco Certified Installation Engineer, Cisco Certified Internetworking Expert
CCITT Comite Constulatif International de Telegraphique et Telephonique
CCM Continuity Check Message
CCMA Contact Center Manager Administration CCMA is a browser-based tool for contact center administrators and supervisors. CCMA is used to manage and configure a contact center and users, define access to data, and view real-time and historical reports.
CCMM Contact Center Multimedia The CCMM server expands the contact center so agents can view, respond to, and track requests over the Internet.
CCMS Contact Center Manager Server - CCMS is the core contact center component that provides the intelligent routing capability for voice and (if licensed) multimedia contacts to the most qualified agent.
CCO Can't Call Out
CCQ Call Centre Quintus
CCR Custom Code Request
CCR Critical Customer Requirement
CCR Current Cell Rate
CCR Call Center Reporting (CCR)
CCRB Custom Code Review Board
CCRON COVERAGE OF CALLS REDIRECTED OFF-NET
CCS Converged Communications Server
CCSS Common Channel Signalling System
CCT Communication Control Toolkit The CCT server helps implement CTI for browser-based client integrations.
CCV Call Center View
CCV Contact Center Viewer
CCV Committed Contract Value
CCXML Call Control eXtensible Markup Language
CD Compact Disc
CDA Customer Discount Agreement
CDE Channel Development Executive
CDE Common Desktop Environment
CDH Call Data Handler
CDN Control Directory Number
CDOM Control Domain
CDP Cisco Discovery Protocol
CDPD Customer Database-Provided Digits
CDR Call Detail Record
CDRI Customer Defined Response Interval used for setting up dispatch times that are for specific times such as vendor meets or out of hours when site access is an issue
CDS Center for Diagnostic Sciences
CDW Campaign Director Workstation-Software used to control and manage the Avaya Predictive Dialing System (PDS)
CE Client Executive
CE Circuit Emulation
CE Collaboration Environment
CE Dashboard Client Executive Dashboard
CeBIT CeBIT (Centrum der Buero - und Informationstechnik) in Hanover/Germany is the world's largest trade fair showcasing digital IT and telecommunications solutions for home and work environments.
CEBP Communication enabled business processes
CEK Customer Enrollment Key.
CEM Critical Escalation Management (CEM) Team
Centers of Excellence (CoE) CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are approx. eleven CoEs located globally.
Centralized branch A branch deployment model in which call processing for the branch phones is normally provided by central servers over the WAN. If connection to the center is lost the phones may get service locally from a survivable server such as B5800 Branch Gateway
CENTRX COMPETING
CEO Chief Executive Officer
CET Central Europe Time
CF Call Forwarding
CFB Call Forwarding Busy
CFD Customer Found Defect
CFM Connectivity Fault Management
CFNA Call Forward No Answer
CFNR Call Forward No-Answer
CFO Chief Financial Officer
CFT Customer Focus Team
CFU Call Forwarding Universal
CFU Call Forwarded Unconditional
CGM Carrier Grade Management
CH Customer Hierarchy.
CHAMP CHannel and Alliance Management Plan - Channel Alliance Management Process (CHAMP) is a business planning and development tool that allows brand owners to develop and execute a collaborative business plan with business partners. Each plan clearly defines the Business Partner's reasons for partnering, their success metrics, and expectations of the partnership with Avaya. CHAMP also provides Avaya with a better understanding of each Business Partner's business to include their growth strategy, products, services, and sales model; the ability to identify, evaluate, and select business initiatives that help the partnership succeed, as well as assess and track the revenue potential of the partnership.
Channel Channel
CHAP Challenge Handshake Authentication Protocol
Characteristic Distinguishing feature. NOTE 1 A characteristic can be inherent or assigned. NOTE 2 A characteristic can be qualitative or quantitative. NOTE 3 There are various classes of characteristic, such as the following: a) physical (e.g. mechanical, electrical, chemical or biological characteristics), b) sensory (e.g. related to smell, touch, taste, sight, hearing), c) behavioral (e.g. courtesy, honesty, veracity), d) temporal (e.g. punctuality, reliability, availability), e) ergonomic (e.g. physiological characteristic, or related to human safety), f) functional (e.g. maximum speed of an aircraft). Category: Quality; Source: ISO 9000:2000
CHI Computer Human Interaction
CHIPS Clearing House Interbank Payment System
CHR Call History Records
CI Controlled Introduction
CID Caller ID
CIE Customer Interaction Express
CIF Catalog Import Format.
CIF Compressed Image File
CIGRR Common Interest Group on Rating and Routing
CII Common Input Interface
CIO Chief Information Officer
CIP Call Information Panel
CIP Compact Integration Protocol
CIR Committed Information Rate
CIRR Customer Inventory Record Reconciliation
CIRS Customer Infrastructure Readiness Survey
CIRS Centralized Internet Routing Service
CIS Configurator Integration Software
CIS Consulting & Integration Services
CIS Customer Interaction Suite
CIT Customer Interface Team
CJCSI Chairman, Joint Chiefs of Staff Instruction
CLA Command Line Access (company wide term for describing access to OS level Avaya product administration)
CLAN Control Local Area Network
C-LAN Controlled LAN
ClariTrace A web-based tool that allows a user to download, parse, and analyze 68 different protocol message types that are generated or received within a Communications Manager (CM) switch. It is used by Tier III, Tier IV, and CM developers to troubleshoot and iso
ClearCase - ClearCase is one of the leading configuration management tools in use in the software development industry. Developed by Rational, this tool provides, in one well supported package, the functionality that local developments have cobbled together using several tools. The basic paradigm used by ClearCase is that of the base of code (the VOB) and the user's workspace (or view).
CLEC Competitive Local Exchange Company
CLI Command Line Interface
CLID Calling Line Identification
CLLITM Common Language Location Identification
CLP Cell Loss Priority Code
CLR Cell Loss Rate
CLS Call Logging System
CM Communication Manager
C-MAC Customer MAC
CMAPI Communication Manager API (now DMCC)
CMBE Communication Manager Branch Edition
CMC Compact Modular Cabinet
CMC Compact Modular Carrier
CMD Customer Master Data.
CMD Team Customer Master Data Team
CMDT Customer Master Data Team
cme Channel Management Executive
CME Communication Manager Express
CMEE Communication Manager Enterprise Edition
CM-ES Communication Manager Evolution Server
CM-FS Communication Manager Feature Server
CMG Converged Mobility Gateway
CMI Coded Mark Inversion
CMIP Common Management Information Protocol
CMM Capability Maturity Model. A model describing an incremental organizational process improvement path from ad-hoc, immature process to a mature, disciplined one.
CMM Communication Manager Messaging
CMMI Capability Maturity Model (Integrated). A consolidation of the various industry-focused models into a single model. Also provides a continuous rather than staged representation
CMO Compact Metrocell Outdoor (Nortel product)
CMOS Complementary Metal-Oxide-Semiconductor
CMPP Communication Manager Protection Plan
CMR Caller Message Recording (MPS)
CMRA Change Management Request Authorization
CMS Call Management System
CMSPP Communication Manager Software Protection Plan
CMT CS2K Management Tool (Nortel Product)
CNA Client Needs Analysis
CNA Converged Network Analyzer
CNC Control Network -C
CNG Comfort Noise Generation
CNIS Converged Network Integration Services
CO Central Office
CO/POP Central Office Point of Presence: the point where a service terminates
Coach People Manager/Supervisor who leads a team.
COB close of business, as in "please send me the report by COB
COBC Customer Order, Billing & Collection
CoC Chamber of Commerce
COD Country Order Desk
COD Capacity On Demand
COD Cash on Delivery
CODEC Coder/DECoder
codex what
CODR Conference Detail Record
COE Customer Operations Experience
CoE Centers of Excellence - CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are (11?) CoEs located globally.
COE Central Office Exchange
COE Engineer Remote Tier III Engineers that are regionally located within each of the approx. 11 Centers of Excellence.
Cognos Reporting tool.
COGS Cost of Goods Sold
COI Common Output Interface
COLLABORATION- WANK
Collections Portal Web tool used to track AR, treats, commitments and disputes in Care.
COM Configuration and Orchestration Manger
COMMGR Communication Manager (MPS)
Commitment Dollars flagged as being committed to pay by the customer.
Compact ICS Compact Key System (Nortel Product)
Compas Document Management System. COMPAS is a document management system that provides quick access to documents and document-related information throughout a development life cycle. The name is an acronym for COnfiguration Management and Product Assurance System.
Competence Demonstrated ability to apply knowledge and skills. Category: Quality; Source: ISO 9000:2000
Concession Permission to use or release a product that does not conform to specified requirements. NOTE A concession is generally limited to the delivery of a product that has nonconforming characteristics within specified limits for an agreed time or quantity of that product. Category: Quality; Source: ISO 9000:2000
Configuration Memory Operating System Configuration Memory Operating System
Confirmed Delivery Date The date that the CSC has committed to have the material available to the customers' freight forwarder/warehouse/end user defined by your contractually agreed INCOTERMS.This date appears in the order confirmations in the "confirmed delivery date"box.
Conformity Fulfilment of a requirement. NOTE 1 This definition is consistent with ISO/IEC Guide 2 but differs from it in phrasing to fit into the ISO 9000 concepts. NOTE 2 The term “conformance” is synonymous but deprecated. Category: Quality; Source: ISO 9000:2000
Contact Store for Communication Manager Basic Call Recorder produced by Witness Systems for Avaya to sell.
Continual improvement Recurring activity to increase the ability to fulfil requirements. NOTE The process of establishing objectives and finding opportunities for improvement is a continual process through the use of audit findings and audit conclusions, analysis of data, management reviews or other meansand generally leads to corrective action or preventive action. Category: Quality; Source: ISO 9000:2000
COO Chief Operating Officer
CoO Certificate of Origin
COP Common Operating Platform - a Nimbus term forthe fundamemntal business process flows which are the common foundation for activities such as Process Training, Business Controls and Business Continuity Plannimng
COR Class of Restriction
CORBA Common Object Request Broker Archetecture. Used for multi-platform communication
Core SP or CSP Core Survivable Processor
CORP Corporate
Correction Action to eliminate a detected nonconformity. NOTE 1 A correction can be made in conjunction with a corrective action. NOTE 2 A correction can be, for example, rework or regrade. Category: Quality; Source: ISO 9000:2000
Corrective action Action to eliminate the cause of a detected nonconformity or other undesirable situation. NOTE 1 There can be more than one cause for a nonconformity. NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence. NOTE 3 There is a distinction between correction and corrective action. Category: Quality; Source: ISO 9000:2000
CoS Class of Service
CP Control Processor
CPA Call Progress Analysis
CPA Country Participation Agreement
CPAT CMM Process Advisory Team
CPE Customer Premise Equipment
CPE Customer Product Engineering (fka Tier IV)
CPE Current Product Engineering (fka Tier 4)
CPIO Copy Input Output
CPM Corporate Performance Management - An umbrella term that describes the methodologies, metrics, processes and systems used to monitor and manage an enterprise's business performance. Avaya uses software from Nimbus to help managed projects
CPM Connection Preserving Migration
CPN CPM
CPN Calling Party Name
CPOD Collaboration Pod for Avaya Aura VE
CPS Characters Per Second
CPS Call Processing Subsystem (MPS)
CPT Consolidated Productivity Tool
CPU Central Processing Unit
CQ ClearQuest - A defect and change tracking system that captures and manages all types of change requests throughout the development lifecycle
CRC Cyclic Redundancy Check
CRCS Conference Reservation & Control System
CRD Customer Requested Date
Credit Risk Expert (CRE) This site will help users create and manage Credit Risk Maestro cases and related product configuration activity. Used to block activity on a SoldTo when a customer has been deemed as a credit risk
CRG Call Routing Guide: An online web-based search tool to locate contacts and routing destinations. Better known as GCRG
CRM Customer Relationship Management
CRN Call Request and Number
CRO Call Route Optimization
CRON Calls Redirected Off-Net
CRS Conference Reservation Server
CRS Consolidated Reporting System
CRS Client Registration Server
CRS-FE Consolidated Reporting System Front End
CRT Customer Response Team - HQ team that handles main number for Avaya 908-953-6000 as well as handles executive escalations addressed to the CEO and his direct reports.
CRV Call Reference Value
CS1000 Communication Server 1000 (Nortel)
CS1K Communications Server 1000 (Nortel)
CS2K Communications Server 2000
CSA Customer Service Attendant
CSA Customer Software Associate
CSA Channel Service Agreement
CSAD Customer Service Applications Division
CSAG Converged Systems & Applications Group
CSAT Customer Satisfaction Program
CSC Channel Support Centre
CSC Customer Support Center
CSCM Contact Store for Communication Manger. Basic call recorder Produced by Witness Systems for Avaya.
CSD Configured System Diagram
CSD Converged Systems Division
CSD Communications Systems Division
CSE Customer Service Engineer
CSE Channel Sales Engineer
CSE Customer Service Edition
CSI Communication Solutions & Integration (formerly Global Operations and Field Service Organizations
CSI Compact Small Intel
CSI Consulting & Systems Integration
CSI Japan /
CSIE Converged Solution Integration Engineer
CSM Centralized System Management
CSM Customer Support Manager
CSM Customer Service Manager (formerly NSM)
CSM Client Service Manager (formerly NSM)
CSM Channel Service Manager
CSMDR Centralized Station Message Detail Report
CSOA Commercial Schedule of Authorizations
C-SOA Commercial Schedule of Authorizations
CSR Customer Service Representative
CSR Customer
CSR Customer Service Record
CSR Certificate Signing Request
CSS Customer Support Site CSS Center Stage Switch
CSS Customer Support Specialist
CST Central Standard Time
CSTA Computer Supported Telecommunications Applications
CSU Communication Service Unit
CSU Channel Service Unit
CSV Comma Separated Values - File format used to store tabular data.
CT Computer Telephony or Cordless Phone
CTA Customer Telephone Activation
CTDI Communication Test Design, Inc
CTI Computer Telephony Integration
CTI Dialer Avaya Proactive Contact (APC) with CTI - Integrates Avaya Proactive Contact with AES and CM for outbound telephony services. Also known as Avaya Proactive Contact "Softdialer"
CTM Concept to Market
CTO Chief Technical Officer
CTP Chatter Test Plug
CTQ Critical to Quality
CTX Corporate Trade Exchange
CU Concurrent User
CUE Call Management System Upgrade Express
CURL Current Limiter
CUST Customer
Customer Organization or person that receives a product. EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser. NOTE A customer can be internal or external to the organization. Category: Quality; Source: ISO 9000:2000
Customer satisfaction Customer's perception of the degree to which the customer's requirements have been fulfilled. NOTE 1 Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction. NOTE 2 Even when customer requirements have been agreed with the customer and fulfilled, this does not necessarily ensure high customer satisfaction. Category: Quality; Source: ISO 9000:2000
Customer Scorecard The collection of performance metrics for an individual Business Partner. Currently, the customer scorecard contains delivery performance, claims performance, purchasing performance, order performance, and credit information.
CV Conference Viewer
CVCT CentreVu Computer Telephony
CVE Common Vulnerabilities and Exposures
C-VID Customer VLAN Identifier
CVIS Conversant Voice Information System
CVLAN CallVisor Local Area Network
CVSUP Avaya Supervisor
CVUE CentreVu Upgrade Express
CWA Communications Workers of America
CWC Call Work Code
cXML Extensible Markup Language (protocol).
CXP Customer Experience Project
D&B Dun & Bradstreet - Website supporting Service Delivery where customers obtain technical product documentation, software downloads, FAQs and more. [ (Shares Server with RFA) ]
D1 Definity One
DAC Dial Access Code
DAM Distribution account manager = sales
DAPI DEFINITY Application Programming Interface
DAR discounts, allowances and returns
DAT Digital Audio Tape
DAU Digital Announcement Unit
DB Database
DBA Doing Business As
DBA Dynamic Bandwidth Allocation
DBA Database Administrator
DBDIP Database Directory Integration Platform
DBMS Database Management System
DCB Data Center Bridging
DCC Data Country Code
DCC Digital Communications Controller (MPS)
DCDF Demand Capture / Demand Fulfillment Framework - The framework consists of two distinct processes that moves IT demand from the desired state to the existing state across the IT lifecycle/value chain and replaces BMPR. Demand Capture is a process by which demand for IT investment deemed necessary to enable business strategies and/or projects is captured by the IT Business Partners and then prioritized and approved by business leadership. It also is an alignment process with the efforts of the Business Transformation. Demand Fulfillment (formerly BMPR) is an engagement process by which all IT and selected business operations functions determine and commit support to deliver both interim IT and Business Transformation demand. It is also a project management methodology for the fulfillment of IT demand. However, it is not an approval process. A conscious attempt to minimize effort of both business and IT resources until investment commitments are aligned. A framework to help move Avaya IT towards compliance with Level 2 of the Software Engineering Institute’s Capability Maturity Model (CMM).
DCE Data Circuit Terminating Equipment
DCI Distributed Computing Infrastructure - supplies state-of-the-art, infrastructure support for domestic and international servers. The team deploys a global support structure for data center services, and server services as well as implementation and support of: UNIX/NT/WIN2K; SAP
DCIU Data Communications Interface Unit
DCL Design Change Letter
DCM Dialogic Configuration Manager
DCOM Distributed Component Object Model
DCP Digital Connection Protocol, the protocol for digital phones but also synonym for digital (non IP) phones. Eg. 2400, 1400, 9400 phones are TDM
DCS Distributed Communications System feature of Avaya Communication Manager
DCS Digital Cellular System
DCT Data Collection Tool
DD Due Date
ddc Direct Department Calling
ddd
DDE Defect Diagnostic Escalation
DDE Defect and Diagnostic Engineering
DDG Discretionary Discount Group
DDI Direct Dialing Inward
DDI Direct Dial In
DDP Delivered, Duty Paid - see INCOTERMS
DDU Delivered, Duty Unpaid - See INCOTERMS
DECT Digitally Enhanced Cordless Telecommunications
DEDB Data Exchange Data Base
DEF Definity
Def Definity
Def Aud Definity Audix
Defect Non-fulfilment of a requirement related to an intended or specified use. NOTE 1 The distinction between the concepts defect and nonconformity is important as it has legal connotations, particularly those associated with product liability issues. Consequently the term “defect” should be used with extreme caution. NOTE 2 The intended use as intended by the customer can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier. Category: Quality; Source: ISO 9000:2000
DELIVERY TERMS The international commercial terms of Trade as defined by INCOTERMS 2000. ( Delta (Portal) Dollars that have been added or removed from the beginning of month baseline receivables number throughout the month.
DEM Directory Enabled Management, formerly EDG. Allows sharing of LDAP information with multiple systems
Demark Demarcation
DENPORT Denver and Shreveport factories
Dependability Collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance and maintenance support performance. NOTE Dependability is used only for general descriptions in non-quantitative terms. [IEC 60050-191:1990]. Category: Quality; Source: ISO 9000:2000
DESC Description
Design and development Set of processes that transforms requirements into specified characteristics or into the specification of a product, process or system. NOTE 1 The terms “design” and “development” are sometimes used synonymously and sometimes used to define different stages of the overall design and development process. NOTE 2 A qualifier can be applied to indicate the nature of what is being designed and developed (e.g. product design and development or process design and development). Category: Quality; Source: ISO 9000:2000
DevConnect DevConnect is Avaya’s developer and technology partner program, providing access to open APIs, SDKs, technical education and developer tools to Avaya customers, channel partners and 3rd party technology companies around the world. Technology companies can also leverage DevConnect for interoperability testing via the DevConnect Compliance Testing program. For more information, visit Deviation permit Permission to depart from the originally specified requirements of a product prior to realization. NOTE A deviation permit is generally given for a limited quantity of product or period of time, and for a specific use. Category: Quality; Source: ISO 9000:2000
DHCP Dynamic Host Configuration Protocol
DHL Definity Help Line
DHTML Dynamic Hypertext Mark-up Language
DI Drop In
Dialogue Server A web application server that generates VXML dialogues
DID Direct Inward Dialing. The ability for a caller outside a company to call an internal extension without having to pass through an operator or attendant. In large PBX systems, the dialed digits are passed down the line from the CO (central office). The
Diffserv Differentiated Services
DIMM Dual Inline Memory Module
DIMMS Dual Inline Memory Modules
DIP Data Interface Process
DIR Directory
DISA Defense Information System Agency
DISN Defense Information Systems Network (JITC)
DISP Dispatch, dispatched or Display
Dispute (Portal) Dollars flagged where the customer has identified an issue and refused to pay until resolved.
Distributed branch A branch deployment model in which call processing for the branch phones is provided locally
Distributor Avaya leverages Distributor expertise to provide, prepare and support the channel in selling Avaya products. As well as managing logistics, often across an enormously broad inventory, Distributor generally support the Reseller community with training, technical expertise before and after sales, and may offer marketing and financing support.
DL Digital Loopback Tests
DLB DTE Loopback
DLC Direct line console
DLG Definity LAN Gateway
DLL Dynamic Link Library
DLSW Data Link Switching
DLT Diagnostics, Logging & Tracing (MPS)
DLX Deluxe
D-Mark Demarcation
DMCC Device, Media and Call Contol (an API, formerly CMAPI)
DMI Digital Multiplexer Interface
DMLT Distributed MultiLink Trunking
DMR Deal Margin Report. Standard form for calculating a margin on a deal.
DMS Digital Multiplex System (trade mark of Nortel Networks)
DMT Deal Management Tool
DMZ Demilitarized Zone: also referred to as a Screened Subnet; a collection of computers that are shielded from both the trusted network and the un-trusted network by packet-filtering routers and gateways
DN Directory Number
DNA DEFINITY Network Administration
DNAT Dynamic Network Address Translation
DNB Directory Number Block
DNC Do Not Call (describes national do not call list in conjunction with outbound dialers)
DNIS Dialed Number Identification Service
DNP Data Network Planner
DNS Domain Name System
DO Direct Operations
DOA Dead on Arrival
DOA Delegation of Authority
Document Information and its supporting medium. EXAMPLE Record, specification, procedure document, drawing, report, standard. NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof. NOTE 2 A set of documents, for example specifications and records, is frequently called “documentation”. NOTE 3 Some requirements (3.1.2) (e.g. the requirement to be readable) relate to all types of documents, however there can be different requirements for specifications (e.g. the requirement to be revision controlled) and records (e.g. the requirement to be retrievable). Category: Quality; Source: ISO 9000:2000
DOD Direct Outward Dialing
DoD Department of Defense
DOF Direct Order Form
DOH Days On Hand (BTO, Stocking Items)
DOLM Distributed Office Local Manager
DOW Description of Work
DPICS Distributed Product Inventory Control System
DPMO Defects Per Million Opportunities
DPNSS Digital Private Network Signaling System
DPO Dispatch Out
DPR Dial Plan Manager
DPSP Distributor Price Support Program
DR Disaster Recovery
dragon china
dragon dragon's
DRIVE Distribute, Register, Inform, Verify, Excel. Global BlueRoads deployment rebranded to DRIVE.
DRM Dual Radio Module
DS Decision Support (Finance)
DS Design Specialist
DS Designated Server. In PLDS, indicates a download code.
DS1 Digital Signal 1 (T1 = 24 voice channels; 1.544 Mbps: E1 = 32 voice channels; 2.048 Mbps)
dsa Data Storage Allocation
DSA Definity Site Administration
DSC Digital Switch Controller
DSCP DiffServ Code Point
DSE Digital Set Emulation
DServer Dialogue Server
DSIC Dedicated Switch Installation Crew
DSL Digital Subscriber Loop
DSL Digital Subscriber Line
DSM Data Store Manager. The DEM interface to a device
DSN Defense Switch Network
DSO Days Sales Outstanding (a measure of outstanding debt to Avaya)
DSO Data Services Organization
DSO Distributed Server Option
DSP Digital Signal Processor. A programmable device used to implement any of several signal analysis and/or conversion operations such as coding/decoding, tone detection, and echo cancellation.
DSS Direct Station Selector
DST Daylight Savings Time
DSU Data Service Unit
DSU Digital Service Unit
DSV Document Storage Vendor
DSX Digital Cross-Connect
DT Dial Tone
DTC Digital Trunk Controller
DTE Data Terminal Equipment
DTIC Digital Trunk Interface Card
DTMF Dual Tone Multi Frequency
DTP Dial Tone Provider
DTR Digitone Receiver
DUN Dial-Up Networking
DVB Digital Video Broadcasting
DVD Digital Versatile Disc
DVL Designed Vehicle Load
DVMRP Distance Vector Multicast Routing Protocol
DWBS Definity Wireless Business Systems
DXC Digital Cross Connect
DXS Direct Extension Selection
E&Y Ernst & Young - Expatriates, International assignee
E2E VQ End to End Voice Quality is the transmission quality from one user to other user and include all transmission components e.g. phone-CM-network-CM-phone.
e3Quality Technical call quality program, developed by GCCC to ensure predictable customer experiences
e3Quality Queue Automates the generation of random sampling for quality checks and provides reporting on defects.
E911 Emergency 911
EAC Executive Advisory Council
EAI Enterprise Application Integration
EAL Expansion Arch-Angel Link
EAP Extensible Authentication Protocol
EAPoL Extensible Authentication Protocol over LAN
EAS Expert Agent Selection
EBC Executive Briefing Centre
eBill on-line application for customers to view, print, pay, dispute invoices on line.
EBIT Earnings before interest and taxes
EBITDA Earning Before Interest, Taxes, Depreciation and Amortization
EBLT eBusiness Leadership Team
EBM The Powerware 9125 UPS can have an optional Extended Battery Module (EBM) Powerware 9125 Two-in-One UPS 700-2000 VA User's Guide
eBPP Electronic Bill Presentation & Payment
ebsLS Enhanced Basic Speech Latin Spanish
EC Exchange Carrier
eC eCommerce.
EC Echo Canceller
EC Extension to Cellular
EC Enterprise Configurator
EC Executive Council (Avaya Senior Staff)
EC500 Communications Manager feature that offers your users the freedom to work anywhere, anytime, using any type of cellular or wireless phone. With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls wh
ECAD Enterprise Communications Application Division
ECC External Communications Controller
ECC Error Correcting Code
ECC External Call Controllers ECC servers are self contained within their own cabinet example S8800 or DLHP and Dell
ECG Enterprise Communications Group
ecg Enterprise Communication Group
ECH External Call History (from CMS)
ECLIPS Enterprise Class IP Solutions
eCM Enterprise Content Management
ECM Error Correction Mode
ECN Explicit Congestion Notification
ECO Engineering Change Order
ECO Extended Compensation Option
ECR Engineering Change Request
ECRS Embedded Server
ECS Enterprise Communication Server
ECS Enterprise Collaboration Solutions
ECT Equal Cost Trees
EDC European Distribution Centre
EDI Electronic Data Interchange
EDM Enterprise Device Manager
EDOC Electronic Documentation
EDS Electronic Data Systems (the company)
EDS Enterprise Directory System
EDTG Enhanced Digital Tone Generator
EDU Electronic Data Unit
EeBLT EMEA eBusiness Leadership Team
EEE Energy Eficient Ethernet
EER Executive Escalation Review
EF Expedited Forwarding
Effectiveness Extent to which planned activities are realized and planned results achieved. Category: Quality; Source: ISO 9000:2000
Efficiency Relationship between the result achieved and the resources used. Category: Quality; Source: ISO 9000:2000
EFT Electronic Funds Transfer
EGP Exterior Gateway Protocol
EHS Environment, Health, and Safety
EHSMS Environment, Health, and Safety Management System - Avaya's main compliance tool for global EHS compliance
EI Early introduction (Trials with new customers).
EI Expansion Interface - The board in the PPN or an EPN that provides the interface between the port network’s TDM and LAN busses and the fiber that interfaces to either another port network or the CSS.
EICTA European Information and Communication Technology Association - A European based trade association similar to the US-based America Electronics Association.
EIGRP EIGRP (Enhanced Interior Gateway Routing Protocol) is a CISCO network protocol that lets routers exchange information more efficiently than with RIP (Routing Information Protocol) or RIPv2. EIGRP evolved from IGRP (Interior Gateway Routing Protocol) and r
EKTS Electronic Key Telephone System
ELA Enhanced List Administration
ELA Enhanced List Application
ELAT ExpertNet Lite Assessment Tool
ELIN Emergency Location Identification Number
ELS Embedded Lease Structure
EM/PM Engagement/Project Management
EMC Elite Multichannel
EMEA Europe, Middle East & Africa - A geographic reference to the European, Middle Eastern and African region on the globe
EMEA CSC EMEA Customer Support Center
EMI Electromagnetic Interference
EMMC Expanded Meet-me Conferencing
EMP European Marketing Platform (EMEA Marketing Database)
EMS Environmental Management System
EMT Escalation Management Team - A group within Customer Advocacy responsible for getting customer escalations attended to and addressed.
EMU Enterprise Mobility User
ENBC Enhanced Network Bus Card
ENC External Network Connection. Agreement to access data network.
Enterprise Refers to the whole corporation. It tends to refer to corporations with more than one location.
Enterprise An integral part of the Remote Technical Services delivering remote technical support to over 60,000 Enterprise customers. Our team is comprised of approximately 235 talented and dedicated associates, Call Receipt Agents, Tier 2 Technicians, Tier 3 Engine
Entitlements contractual obligations with our customers
EOD End Of Day
EOE Electronic order entry
EOL End of Life (Product)
EOM End of Month
EOS End of Support (Product; = EOL = End of Life)
EOT End of Transmission
EP Extension Pack
EP&T Emerging Products & Technology
EPM Enterprise Policy Manager
EPN Expansion Port Network
EPP Extended payment Program
EPP Enterprise Program Portal - Launched in April 2004, the Enterprise Portal Program is a multi-phased program which encompasses a number of initiatives that seek to provide a consistent brand experience to Avaya employees, customers and partners using a common web infrastructure.
EPT Emerging Products & Technology
EPW Electronic Preinstallation Worksheet. A worksheet that project managers and customers use to record configuration information for a server, media gateway, or both.
EQM ExpertNet Quality Management
eQTC electronic Quote To Cash - Quote to Cash (in practice this term may incorporate processes as early as Prospect). 'Quote to Cash' is the term used to describe the whole process from receipt of customer enquiry, through order fulfilment, billing and cash collection. In reality the process would be more accurately described as ‘Prospect to Cash’, because it includes activities that precede the quotation, but QTC is the commonly used
