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Avaya ACD

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W1lson

W1lson

Programmer
Jan 29, 2019
9
US
I'm looking for a comparison document of some sort that compares ACD in Avaya Communication Manager with AACC verses CS1000 with AACC. Is there anything out there?
 
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I would think any AACC overview doc would cover that on what you get with SIP vs AML. I'd have to figure if you happened to go CS1k with AACC via SIP you'd have just about the same stuff as CM
 
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Thanks for the info but I guess what I'm really looking for is something that guides me with setting up ACD in CM with AACC. I'm familiar with programming in the CS1000 but not so much at all with programming in CM. My training for CM has been somewhat limited.
 
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