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Avaya ACCS: Uniform call distribution

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Raff-Tech

Raff-Tech

Programmer
Dec 23, 2018
23
IT
Hi, with ACCS-Skillset we need to distribute calls uniformly to the agents, transferring to a different user with each call.
Where we can to verify/set this configuration?
Thank in advance
 
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The agents have the same priority.
In a new ACCS-installation it appears that some agents are receiving fewer calls than others.
There is some setting to do? or there are some problems...
Thanks
 
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