AVAYA ACCS CTI LINK ISSUE 1

[smartedge1]

Hello ,

We have an IP office R11 and ACCS R7.0 which has been working fine until now .The AVAYA agent desktop software suddenly started displaying The computer telephony integration link between the contact center and telephone system is temporally down error message . The sip gateway monitor also shows that the CTI proxy state is disconnected . I have tried all i know but still not working . Can you advise what i can to resolve this issue ?. I have attached the error message .

 

[megaa]

CTI link uses the IPO system password for communication between the ACCS server and IPO. Double check it (ACCS Server Configuration / network settings, IPO security settings / system password), and also check port 50797 is open between the ACCS and the IPO server (firewall)

 

[smartedge1]

Thanks megaa .CTI link uses the IPO system password meanwhile i was inputting the manager/ system status password . I used the IPO system password as you advised and the status changed to green .

Thanks so much you . i really appreciate you and this everyone in this forum community .