Avaya AAM Portal - how did Avaya build this website? Can it be altered?

[learningSkype]

hi all, happy post Thanksgiving. does anyone know how Avaya built the AAM voice portal? I'm referring to the internal website that users access when they want to listen to messages and or delete them. at my current org we have a secure website and it's just the

https://vmail.xxxxx.com,

where xxxx is our internal company domain. I ask because when the page opens you have 2 options, enter a Mailbox and enter a Password. I want to see if we can add more options or buttons to this page ourselves but don't know anything about how it's built, what is the engine behind it, etc.
I know we may have to go to APS and pay for any customization, but would love to have some background before I go down that road.

 

[kyle555]

Doubtful. What were you looking for? Something like a single sign on or something?

 

[learningSkype]

Nope, I want to enhance it, add more options or buttons on the home page. Like a password reset button, possibly other options. If I could just find out what it's built on, that would be a good start.

 

[kyle555]

Oh, you were serious. Let me laugh harder.

You need to understand something here. Maybe the rest of the world thinks that an email to an account you have access to with a temporary password is a reasonable way to reset access. Avaya does not think this way. You, as a telecom administrator should be grateful that they have built in this layer of job security.

 

[learningSkype]

Glad I gave you a chuckle, but that's the old way of thinking. Resetting passwords is time consuming and honestly, a big waste from my perspective. Users should be able to reset their own passwords. We allow them to do this in Lotus Notes and Microsoft's voicemail, Exchange UM, has the same feature. The days of resetting passwords and using resources to do mundane tasks are coming to an end. Managers/Directors want engineers to move away from supporting systems the old fashioned way, and this would be one less task on our plates.
Voicemail is so old now (circa 1979) that some companies don't even use it anymore. All voicemails are now being transcribed and sent to an inbox, be it Outlook or some other e-mail system. So, as an Admin. that is no longer interested in spinning my wheels on resetting passwords, I'm looking for a way to help users so that they no longer come to us. As for job security, not really worried. We have a ton of work right now, and believe it or not, I get about 300 e-mails a year from recruiters looking for someone like me. No lie, at least 300 e-mails...

 

[kyle555]

I was being rather sarcastic

But yea, you can forward to an email box, or use Exchange as the message store entirely so it controls the lamp on the set too and never really worry about it. There are more than a couple of ways around it, but as of yet, no self serve password reset and mailbox unlock that I know of. You can use the web options to change your password presuming you had it in the first place.

Unless you cobble together something that has a SSO linked to AD with the mbx number to use some admin account to drive the web forms blindly and do it all yourself, no, there is no option once locked to press 1 to have an email sent to you with a temporary password and unlock. I'm sure you're not the first to ask!

 

[v2win]

There are some 3rd party apps that can do a password reset on the AAM. Unimax and Mutare are two that I can think of right now.

The user service portal for password reset is tentatively scheduled for 7.1

 

[learningSkype]

thanks v2win. I have already reached out to these 2 vendors. shame Avaya is waiting till release 7.1 for this feature. that's a little too late for us.