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Avaya 9611 SIP vs 9641 SIP configuration

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sd0948

Technical User
Oct 1, 2012
15
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US
Does anyone know why our 9641 SIP phones will boot up and go into service and the 9611 SIP phones will not? The 9611 will go into service h-323, but when we change it to SIP it restarts, boots up, but never makes it into service. The display shows "acquiring service".
 
Are they running the same software (note that latest is 6.4.1), with the same configuration file, and the same data network configuration?
 
I know when I have seen this it has been a TRUST CERTS error in the settings file
 
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