I have a new install IP Office R9. I set up the IP Office in our office so I could get the firmware upgrade completed on the phones. I had no problem connecting to the IP Office. I installed the equipment at the customer site and connected to their Cisco SG 500. The phones cannot find the call server. It retrieves the router ip address and gets assigned an IP address but just can't find the switch. Anyone familiar with setting up the Cisco SG 500 to work with IP Office 9608 IP phones? The IT tech is asking what settings need to be in their network. Any assistance is appreciated.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Avaya 9608 stuck on discover on Cisco SG 500 Switch IP Office R9
- Thread starter Ivan917
- Start date
Not 100% sure, but a suggestion would be to look at a port setting on the cisco called auto smart ports. A few years ago I had a similar problem once where the switch detected the phone as an Avaya unit and assigned some ridiculous settings to the port which stopped everything working.
It could be completely unrelated, but its worth looking at.
It could be completely unrelated, but its worth looking at.
- Thread starter
- #5
- Status
