Avaya 9608 phones won't log missed calls 1

[wheelma2]

We're getting complaints of Avaya 9608 IP phones not logging "Missed" calls. We've narrowed the focus to calls which have covered to Avaya Modular Messaging. Once coverage kicks in, the display returns to normal and the call is NOT logged whatsoever. I can't find it under Missed, Answered or All Calls. But if the caller abandons prior to coverage, the phone logs it under Missed and All Calls. This behavior is consistent whether the call originates from an extension or a PRI. My phone is running firmware version 6.2408. I have confirmed the same behavior on another phone running version 6.2209. I have some phones in other locations running 6.020S and 6.2009, but I haven't had a chance to work with anyone onsite to determine if they behave the same.

Is anyone else experiencing this? Any suggestions?

 

[mattKnight]

look in the 46xxsettings file for

set logunseen,
read the comments and alter value as appropriate!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[wheelma2]

@mattKnight, have a star! And I thank you, sir.