Avaya 9408 - "Erase all settings" doesn't erase the info 1

[jtony2976]

Hi everyone.


I have several Avaya 9408 (700508196) phones that I want to erase data like phone address, contacts, and the latest phone numbers or extensions dialed like the image below:

by using the following sequence: Menu (A button) -> Advanced Options -> Erase... -> All - > Erase (to confirm)

I get a beep confirmation that the command was executed. However, the data is still there.


Somebody told me that is a Firmware issue, maybe it is corrupted. So, I downloaded the FW again (V21_01). That didn't solve the problem at all.

I was wondering if someone had had this problem before. Would be so kind as to guide me on how to solve it, please.




Thanks in advance.

 

[sizbut]

That functions only erases the data held by the phone. However, stuff like contacts, call log is held centrally by the IP Office. Delete the user on the IP Office system to remove all the data there and create a new user for the extension.

Stuck in a never ending cycle of file copying.

 

[derfloh]

That's not an IP Office phone. Check the Aura forum.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

...plus what he said (how did I miss that).

Stuck in a never ending cycle of file copying.

 

[jtony2976]

ok thanks for the advice.