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Avaya 9.0 using E-30EWP doorboxes

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KPM2S

Programmer
Sep 22, 2015
41
US
Guys,

I have an E-30 Viking doorbox hooked up to a Analog station port on a combo card. Its programmed as an IVR port. The Hook Persistancy is default at 100ms and the Disconnect Pulse Width is now at 20ms (down from 800ms). The issue I am having is that when the call disconnects I am getting a 5 second intercom dialtone. Its more of a solid tone. Has anyone ever had this issue before? First when these were connected they were giving a ringback to the Hunt Group, by lowering the Disconnect Pulse Width down to 20ms seemed to have fixed the ringback, but now I have this tone which doesn't want to go away. I have these in other customers and don't have this issue. They too are at 9.0 release. Any feedback or setting changes will be helpful.
 
Cause it has reliable disconnect and doorboxes are not an option since they are greyed out
 
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