Avaya 3920 cordless phone on merlin legend 7.0 setup

[Walker8711]

I was wondering if anyone can help me and tell me how to program the phone so that i have all 5 lines that the system use on it, i have spmwin and you can't change where the lines are assigned too on the buttons on the phone. thanks

 

[phonesaz]

The line programming is always going to take the next available button, so you can't change it. If you have certain lines that you want, delete all of them and then add the ones you want back in. If they don't all fit (I don't remember the button layout on the phone) and you have the third orig only system access button, you can delete it to make room for one more line.

 

[Walker8711]

there is 8 buttons, 4 and 4, the first one comes up a the voice thing, the second as line 5, the third as the intercom thing, the fourth comes up as nothing, then the first 2 is blank on the bot, and then line 1 on the third one

 

[TouchToneTommy]

One way to figure out the button mapping is to remove ALL lines and all SA buttons except the first one (you can't remove that)

Then put a speed dial on each button. On button 2, put just 2 as an outside auto dial. On button 3, put 3, button 4, 4, etc.

Then you can go to the phone, and see what each button comes up as.

Now that you know what the buttons represent, you can go back and program up the lines.

If you want the lines in a different order that the buttons appear, you will need to put "placeholder" lines on them to force the actual lines to apppear where you want them, and then remove the placeholders when you are done.

 

[Walker8711]

how do i do the place holder thing?

 

[TouchToneTommy]

Use an MLX-10 as an example. The buttons are

5          10
4           9
3           8
2           7
1           6

You want to end up with

5 - Blank   Line 801 - 10
4 - Blank   Line 802 - 9
3 - SA-OO   Line 803 - 8
2 - SA-V    Line 804 - 7
1 - SA-R    Line 805 - 6

Put the SA buttons on the phone first. The SA-R, SA-V, and SA-OO are there by default on buttons 1, 2, and 3.

If you add a line at this point, it will go on button 4, and if you add a line after that, it will go on button 5, and the next one goes on button 6, etc.

But you ultimately want 4 and 5 to be blank, so you add a line that you don't really want to 4, and another to 5, but just for the time being. I don't know, use line 864 on button 4 and 865 on button 5.

With 4 and 5 filled, the next line goes on button 6, at the bottom of the right column. Add line 805 here, then add line 804, which will pop up on button 7, add line 803 which goes onto button 8, line 802 ends up on button 9, and when you add line 801 it will populate button 10.

Now you go back and REMOVE line 864 and 865, which frees up buttons 4 and 5 again, but the lines that you really wanted stay on 10, 9, 8, 7, and 6.

Clear as mud??

 

[Walker8711]

how do i add and remove the sa lines on the phone?

 

[TouchToneTommy]

http://support.avaya.com/css/P8/documents/100009879

 

[Walker8711]

No matter that programming from the system goes to different buttons on the phone, so i don't think the phones will be usable, button 1 on the system does go to button 1 on the phone, but button 2 goes to 3, button 2 on the system goes to 3 on the phone, button 3 on the system goes to button 6 on the phone, and button 4 on the system go to button 2 on the phone....i have no clue why it is doing that, probably just incompatible.

 

[Telecomboy]

The 3920 cordless is made for the Partner system, so if you are trying to use it on a Legend make sure it is plugged into an ETR port.

 

[Telecomboy]

And it views the 3920 as an MLS 12 phone. So if you can find the mapping of the mls 12 (for Merlin Legend), you'll see how to program the 3920. It is compatible through an ETR port though.

 

[Walker8711]

Yes it is plugged into the etr port, the phone is working, its just that the button programming is weird