Avaya 3510GT-PWR+ CLI not working

[Ivan917]

I have a new Avaya 3510GT-PWR+ switch that doesn't allow me to access via cli. I have HyperTerminal set up according to the instructions but when I press ctrl y nothing happens. Since that wasn't working I accessed it through the web interface. I ran the command to load the pre configured IP Office setup which worked. I then ran the command to reset to default which also worked. I then reconnected using the web interface and attempted to manually configure the switch. I cancelled the process before making any changes and now I can't get in via the web interface either. Is there a way to do a "hard" reset to default? Also when I reboot and am connected via the console port I can see the boot sequence and it finishes with the Avaya page but ctrl y does nothing. I also tried cntrl c as it was booting but still no response. This is the first experience I have had with this switch. Any help would be greatly appreciated.

 

[nnaarrnn]

If you see the Avaya banner, that's when you hit ctl-Y. If that doesn't work, then I don't know.

 

[Ivan917]

Doesn't work at the Avaya banner.

 

[intrigrant]

If you don't see anything in hyperterminal during bot up then check the cable and/or PC com port speed etc.

 

[Ivan917]

I do see the boot up sequence and it gets to the Avaya banner. HyperTerminal is set up - 9600,8,1,none,none. Emulation is VT100.

 

[Okkie26]

Use putty.. Hyperterminal sucks

 

[intrigrant]

I agree, never used it. I always used ProComm, Kermit95 or Putty for CLI/Telnet/FTP tasks.
Now I use only Putty as it is solid, versatile and free ( important because I am Dutch! )

 

[Okkie26]

Yeah, We're shee.. Cheap...

 

[Ivan917]

Tried Putty got the Avaya banner - ctrl y still does nothing.

 

[Okkie26]

Can you connect to any other device using the com port of your laptop? Could be that the com port is broken?

Replace cable?

Try to connect to a IP Office, 38400, 8, N, 1

Type AT (captitals) and see if you receive OK in order to test the com port.

 

[biv343]

Are you using a USB to serial adapter or a physical COM port? I've seen some of the cheap USB/serial adapters that don't send control codes. I have a Belkin FSU409 USB to serial that works well. Never had an issue with a physical com port.

 

[Ivan917]

Yes, I am using a usb to serial adapter and yes I can connect to an IP Office unit. I am using a RJ45 to DB9 adapter with a rollover cat 5 cable.

 

[biv343]

It could be the cable then. Do you have a Cisco console cable handy? Those work with the Avaya 3500 series switches.

Issues like this make me wonder why Avaya doesn't include a console cable with their switches.

 

[intrigrant]

Cut the prize as much as possile, if they could the would send it unboxed....