USArmyVet9499
Technical User
Hello everyone,
I have a remote user that called in (cell) reporting that his softphone is spontaneously dropping calls and it will quickly flash a message when sitting idle. So quickly, that it takes two, three, or more times to try to put together the message. It appears that our signaling server is sending the message.
I have had the same version of softphone installed on my laptop (Avaya 2050pc Version 4.04.132 (released 4/2014)) and my co-worker initially had an older version installed on his laptop & an even older version installed on his desktop. I did not experience the issue on my laptop, my co-worker saw the issue on his laptop but not on his desktop. Later in the day he installed the most recent version on his laptop. He still encountered the problem.
When I initially talked to the user I asked him if the problem occurred on a wired or wireless connection, which he stated that he saw it on both. He does have to connect to our network thru a VPN in order to use the phone. I use a Lenovo T540p Windows 8.1 pro, Core i5, 16G RAM... I am trying to get the user's laptop specs, but I remember it being a WIN 8.1, I think it is a Dell or HP (he bought at Best Buy). My co-worker has a Lenovo T530, WIN 7, 8G RAM. When my co-worker saw the issue on his laptop he was on our internal wireless network at the corporate location, then again at our DC wireless network (same domain, but two different networks), while I was wired as his desktop was. So far we have not found one commonality between the two. 1 machine on a personal wireless network connected to the work network thru a VPN tunnel & a personal wired connection, thru the same VPN tunnel. A 2nd machine connected thru 2 different work wireless networks, not connected to the VPN tunnel. A 3rd laptop with no problem connected via wired connection & a desktop connected via wired connection. We also have a remote user in CA (we are in OH) that has not complained of any problems. She too would connect via the VPN tunnel.
Contacted our authorized 3rd party Avaya support rep & they have not had any reported problems with the 2050pc. Has anyone ever seen or heard of anything like this?
When I get the user's laptop specs, I will update this thread.
I have a remote user that called in (cell) reporting that his softphone is spontaneously dropping calls and it will quickly flash a message when sitting idle. So quickly, that it takes two, three, or more times to try to put together the message. It appears that our signaling server is sending the message.
I have had the same version of softphone installed on my laptop (Avaya 2050pc Version 4.04.132 (released 4/2014)) and my co-worker initially had an older version installed on his laptop & an even older version installed on his desktop. I did not experience the issue on my laptop, my co-worker saw the issue on his laptop but not on his desktop. Later in the day he installed the most recent version on his laptop. He still encountered the problem.
When I initially talked to the user I asked him if the problem occurred on a wired or wireless connection, which he stated that he saw it on both. He does have to connect to our network thru a VPN in order to use the phone. I use a Lenovo T540p Windows 8.1 pro, Core i5, 16G RAM... I am trying to get the user's laptop specs, but I remember it being a WIN 8.1, I think it is a Dell or HP (he bought at Best Buy). My co-worker has a Lenovo T530, WIN 7, 8G RAM. When my co-worker saw the issue on his laptop he was on our internal wireless network at the corporate location, then again at our DC wireless network (same domain, but two different networks), while I was wired as his desktop was. So far we have not found one commonality between the two. 1 machine on a personal wireless network connected to the work network thru a VPN tunnel & a personal wired connection, thru the same VPN tunnel. A 2nd machine connected thru 2 different work wireless networks, not connected to the VPN tunnel. A 3rd laptop with no problem connected via wired connection & a desktop connected via wired connection. We also have a remote user in CA (we are in OH) that has not complained of any problems. She too would connect via the VPN tunnel.
Contacted our authorized 3rd party Avaya support rep & they have not had any reported problems with the 2050pc. Has anyone ever seen or heard of anything like this?
When I get the user's laptop specs, I will update this thread.