Dear All, I have just purchased a 1616 avaya phone to use in our contact center as a trial with a view to purchasing them for all out agents. We are coming across an issue if anyone can advise. When using a headset the headset button lights up and you can login to the phone. Whilst logged in if you press the headset button again it logs you out. To get round this issue you need to take the handset off the phone. Has anyone come across a solution for this issue. Its almost as if you need to disable the handset in some way. Any ideas anyone ? Thanks in advance.