Avaya 1408/1416 Digital Phones Audio Issue

[techburgher]

Hello all. I'm new to Avaya, IP Office, etc., so I'm in a bit of a quandary.

We deployed an IP Office 500v2 controller at a customer site with 10 analog trunks. There are approximately 25 extensions where one is a 1416 and the remaining are 1408's. The customer has reported an unusual audio problem. At random times, when they perform a direct dial between extensions or make an outbound call, the volume of the call will fluctuate such that the caller or the callee can be barely heard. We opened a ticket with Avaya and they recommended turning automatic gain control (AGC) on all extensions. This has been subsequently enabled, but the audio issue persists. In light of this, Avaya has recommended performing an "analog line test" and to measure the current, voltage, etc. of each line. Before I open that can of worms, has anyone else encountered this issue? If so, what steps were taken to resolve the issue?

Thanks!

 

[holdmusic34]

Analogue trunks on the IP Office are sheiBen. Avaya have consistently not worked well with these for many, many years.

Having said that, how is testing the lines going to resolve an extension to extension fault? (it's not)
Is this a solution wide problem or can you isolate it down to one card?

What release? You need to upgrade the 1400 firmware of the handsets.
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Are you a designated survivor, or holder of the cheget kind of guy?

 

[techburgher]

Having said that, how is testing the lines going to resolve an extension to extension fault? (it's not)

Yes, I was suspicious of this myself. It didn't make much sense to me, unless they suspect ALL of the wiring, which seems unlikely to be the problem.

Is this a solution wide problem or can you isolate it down to one card?

It appears to be a solution wide issue, not isolated to a particular card.

What release? You need to upgrade the 1400 firmware of the handsets.

I have seen the documentation you have referenced, in particular issue wi01010674. However, all of the phones are running alias release 40 firmware so *should* not be affected by this issue. We are running IP Office 9.0.8.

Thank you.

 

[holdmusic34]

I can vouch for 9.0.5

I like it. I run our digitals on it.

Are you a designated survivor, or holder of the cheget kind of guy?

 

[techburgher]

I can vouch for 9.0.5

Are you implying we should try downgrading?

 

[holdmusic34]

Yeah. It's either that or fork out money for 9.1.

If that doesn't fix it you can always go back up to 9.0.8 for free.

Are you a designated survivor, or holder of the cheget kind of guy?

 

[techburgher]

Yeah. It's either that or fork out money for 9.1.

We're entitled to a 9.1 upgrade license. I think I'll go that route....