avaya 1230 shows on bcm50 but offline state 1

[reaven]

Hi, am trying to get a hold on this, I have a BCM50 and trying to register a 1230 deskphone, in the element manager the phone appears active in the dhcp server leases the phone appears to get an ip. But when I look under active sets the phone appear offline state and without ip address.

thanks !!

 

[Firebird Scrambler]

Is the phone registered to the BCM 50 LAN 1 IP address and is it using port 7000?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[reaven]

per the settings in the element manager it is using the port 7000 and its getting the ip from the customer lan NOT from the OAM lan and I confirm it with the Lease Info that the ip is from the range specified but regarded that I know it have an IP under active sets it listed offline without ip address.

my lab consist of the bcm50 two ip phone 1230 and 1220 i am connected to the OAM port and the phones is connected to a switch and the switch to the lan port 1 in the bcm

 

[snowman50]

Don't use the oam port o. It's restricted to 1 ip address for your laptop.

You should use the customer LAN port 1 192.168 range

 

[snowman50]

Ignor last info.
I misread the port info you give.

Did the phone do a firmware download.
There was an issue with factory firmware on some ip phones

 

[Firebird Scrambler]

Silly question, but what is the software version on your BCM 50 as I don't think it will work on the older versions.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[reaven]

"Did the phone do a firmware download.
There was an issue with factory firmware on some ip phones"

I read that somewhere, but i was unable to do a firmware download since the bcm wont let me.

"Silly question, but what is the software version on your BCM 50 as I don't think it will work on the older versions."

System Software version 10.0.1.03.125, what you mean by

I don't think it will work on the older versions

million thanks for all your help !! :-D

 

[phoneguy610]

if it did not download firmware, then that is the problem

the fix is going to a bcm 50 3.0 and up and downloading the firmware from that bcm to the ip phone. if you cannot do that then i would suggest returning it and purchasing an 11xx series set


dglcabling@yahoo.com

 

[snowman50]

Rel6 systems will need a patch to fix the known problem with the firmware on the phone.
Apply the latest patch to fix this .
or use a tftp server program and connect directly with the phone and load the firmware from yor laptop.
You should be able to get this from avaya web site

Best of luck

 

[reaven]

any way i can get at least the phone firmware or the bcm patch, browsing the avaya site is a real pain...