Avaya 1120 IP agent phone not forwarding when on make set busy

[47458]

Hi

We have a user who is an agent with both a deskphone and a 2250 softphone, the users DN is on key one on both sets, when you place the deskset to MSB and forward the set to an internal or external the set hunts to voicemail. It must be something to do with the 2050 as if i change the DN and call the destphone it forwards as required. Im i missing something regarding the config of the softphone or is it a limitation?

Softphone config

TN 132 0 15 12 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00102
CUR_ZONE 00102
MRT
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW 2435
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFA CRPA
MWD LMPN RMMD AAD IMD XHA IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECD MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
HUNT
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7300 0 7398
AGN
01 MCR 2656 0
CPND
CPND_LANG ROMAN
NAME XPLN 27
DISPLAY_FMT FIRST,LAST
02 NRD
03 MSB


Any help welcome, cheers

 

[trvlr1]

An easy way to test this is to remove the DN from the 2050 temporarily and see if the function of the desk phone changes.

 

[tgoldsmith]

One reason is that MSB is a busy condition and Call forward or FDN is a no answer condition. When MSB is activated it busies the phone.

 

[47458]

Thanks guys, ive now made the softephone a virtual office login only, all working find regarding the deskphone forwarding. Cheers again.