Aux0 limit

[back2tek]

Hi All,
We are using Aux reason Code and when agents log into our Avaya system they by default go into Aux. Their time will be accumulated in Aux0.

My question is how can I set a limit on that time when they first login. What will be the impact of setting this limit.

Thanks

 

[inerguard]

The short answer is that you can't.

Aux 0 as you said is the system default which it needs for various reasons. When you first log in it goes into aux0 because it doens't know what your intentions are. When you put someone on hold, it goes into aux0 as you are not available and not in ACW and haven't chosen an aux code so by default the system has to put you int osomething so aux-0 as default is chosen. The same if you transfer a call, this process is followed.

Basically you need to tell the agents to choose an aux code as soon as they log in.

If you put an agetn trace on them, you can tell to the second how long they sit in aux-0 before changing to either auto-in etc. or a different aux code.


[Started on Version 3 software 15 years a go]

 

[back2tek]

Thank you. I was under the impression that you can Change the setup in a way to force Aux0 to Avail after certain thershold.