Hi,
I have a problem with agents working the system in a call centre. I have a hunt group detup as a mia group. The problem is agents keep pressing the aux work button quickly to move to the back of the queue. (Making them the least idle agent) The customer does not want to take away the function of being able to go into aux work. Is there a way to make the aux work not put them to the back of the queue?
I have a problem with agents working the system in a call centre. I have a hunt group detup as a mia group. The problem is agents keep pressing the aux work button quickly to move to the back of the queue. (Making them the least idle agent) The customer does not want to take away the function of being able to go into aux work. Is there a way to make the aux work not put them to the back of the queue?