AutoPresenting a Call

[trod44]

Hi,

We're using a Mitel 3300 with version 5.2 software. I'm trying to figure out how to configure the system so that we force present calls after a minute of make busy/follow-up time at the end of the call. I looked in the COS settings, but nothing jumped out at me. Any help is greatly appreciated.

Tony

 

[kwbMitel]

Assuming you are using ACD Queues (you mention Make Busy), I believe the timer you are looking for is called the Work Timer.

Set this to what you want in the Agent's COS.

5.2??? Old Old Old! Circa 2005

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What's most important is that you realise ... There is no spoon.

 

[trod44]

Thanks a bunch. That did the trick.

Yes, we are looking at updating the software. We are sooooo behind the times.