Automatically Log Agents Out At A Certain Time Every Day????

[Johnny3937]

I have a supervisor who said at her last job they could use CMS to automatically log out certain agents every day at a certain time using CMS. Is this possible? The only way I could think of to achieve that is to put those agents in a different skill and have the vector stop sending them calls at a certain time. Any ideas? Thanks!

 

[Mark568B]

Call center release 4.0 and higher will allow you to do this through the ASA 'change agent' command.

We only have Call center 3.0, so I set up an old pc with a scheduled task procomm plus script to log out agents using feature access codes via modem.

I also use it to turn off send all calls company wide every night.