Automatically Inserting digits

[TykeUK]

Is it possible to automatically insert digits when we receive invound calls...? Example
Customer calls main DID and is prompted to dial a persons extension number (5000-5100). When the customer dials say 5100 would it be possible to insert a 7 infront of the agent ID and route to vdn 75100?
I've played around with the UDP but not really got anywhere at the moment.
Basically I have been asked to give 100 agents their own VDN's (complicated I know). I would like to do this without the customers having to be notified.

 

[jordy5535]

Make a change on your trunk group that is carrying those inbound calls. On page 4 of my trunk groups under incoming call handling, I am inserting a leading 3 as my telco only sends me 4 digits and I have a 5 digit dialing plan.

 

[TykeUK]

Thanks but I don't think thats really applicable for my situation as the customer is dialling 1 main number and then being prompted in a vector to enter a 4 digit extension number. ICHT on the trunk group form would work if customers were dialing reps DID's but they don't have DID's.

 

[BIS]

What version are you on? I am quite sure you could do this with vector variables.

 

[TykeUK]

We're running on CM2.0. We don't have Vectoring Variables switched on - do you know if this is chargeable?

 

[BIS]

Not sure, but knowing Avaya it probably is...

You could do this in an IVR of you have that, then pass the digits back to the vector from there.

 

[jimtr]

TykeUK

This is what you need, but i don't know if it available in your system


02 collect 4 digits after announcement xxx for none
03 set digits = digits CATL 7
04 route-to digits with coverage n
05 stop

 

[TykeUK]

Thanks jimtr, unfortunatley set is not an option in our vectors. What version allows it?

 

[jimtr]

TykeUK

you are right
you have to be on cm 3 and have "Vectoring(3.0 Enhanced)" assigned.

sorry

jimtr