Hi All,
we have definity G3r with a large number of agents. We have been asked to set up a number of these agents so that they can time their inbound calls with a view to passing them to higher level support after a certain time. I know we can set a timer button but is there any way to get the phone to automaticaly start a timer when a call is received?
cheers
Del
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
umm,it IS supposed to do that, right??
we have definity G3r with a large number of agents. We have been asked to set up a number of these agents so that they can time their inbound calls with a view to passing them to higher level support after a certain time. I know we can set a timer button but is there any way to get the phone to automaticaly start a timer when a call is received?
cheers
Del
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
umm,it IS supposed to do that, right??