Automatic System Answer Mode

[Photogal]

Currently during business hours when we are unable to answer the phone the Auto Attendant picks up with the pre-recorded announcement. After a short hold the customer is put in voice mail. Is it possible to just keep the customer on hold (after the pre-recorded announcement)until someone can pick up the line, preferably with a message "someone will be with you in just a minute"? Partner Rel 5.0 with Messaging Rel. 1.0. Thanks for any help.

 

[Telecomboy]

If it's a Partner ACS R5, you need the ASA/DXD pcmcia card in order to set that up. Then, calls will ring in, if not answered go to the asa card message, and then be put on hold until the next person in the group grabs the call.

 

[Photogal]

We actually have Partner ACS R3. How difficult is it to set up once you buy the card? We were told by a local Avaya rep that we could not do what we wanted, they never suggested buying the card.

 

[TouchToneTommy]

Find a different local Avaya rep!!

The ASA/DXD card slides into one of the 2 PCMCIA slots on the processor, there is a minimal amout of programming to assign the lines to ASA, set the ASA mode (Hold/Ring/Disconnect), the number of rings before ASA should answer, and add an ASA button to Ext. 10 to turn the feature on and off.

Finally, go to Ext. 10 or 11 to record the announcement, turn it on, and you're good to go!

 

[Photogal]

Thank you for the information. I notice that you are a vendor. Do you sell the card we need and can you provide remote administration to do the programming? We also have some additional issues that we need help with (setting up a fax machine as a transfer extension). Thanks.

 

[TouchToneTommy]

Unless you are located in the Central Coast area of California, you would be best to find local support for your situation. Avaya has a Business Partner Locator link on their home page.

 

[telepath9465]

I'm having a problem with a single-line phone attached to a station port, the station when taken off hook is given an outside line. I want it to be intercom dial tone. Is there any way to force that on the station(s).