Automatic hunt group enable/disable

[paul1979]

As a manager of a small team, most of the time, I leave myself out of the hunt group which is our department's main incoming number. I've configured a button on my phone to enable and disable my phone to ring in the hunt group, which I use at lunchtimes or when we need a bit more cover for sickness or holidays.

This works well, until it gets to the point where it relies on my goldfish-like memory to switch myself into the hunt group at lunchtimes... and then I only realise I've forgotten when people ring the company's main line to complain!!

Is there a way using a time profile I could automatically switch myself in and out of the group without having to remember to push the button?

 

[amriddle01]

Just create a group with all the other users in except you and set the system to go to that group (using a time profile) when you go out.

ACS - IP Office Implement

 

[paul1979]

Not quite right - it's in case the others go out, but same principle I guess.

There's already a time profile on it so out of hours it goes to voicemail, so how would I do this (or am I starting to overcomplicate things?!!)

 

[amriddle01]

In that case you could just apply a different time profile to the incoming call route to to send calls to the Group with you in. You will have to be careful not to confuse things though.

ACS - IP Office Implement

 

[amriddle01]

It's hard for the system to make up for the shortcomings of your memory!!

ACS - IP Office Implement

 

[amriddle01]

Why not set yourself as an overlfow from the group instead, then as long as they are answering calls while in the ofice you will not recieve them until it's empty.

ACS - IP Office Implement

 

[paul1979]

Actually, the overflow group sounds easier!! Don't know why I didn't think of that myself... was just concentrating on one train of thought I think!!

I'll give it a whirl now (it's lunch in about 15 minutes for a couple of the guys!) and if I struggle, I'll be back here in a couple of hours!

 

[paul1979]

IPO500 wishlist: Able to circumvent all human brain failings

 

[Lodde]

One thing to remember if you are using sw 4+ is that even if all Users are logged out of the first group, the Overflow time need to expire before the incoming call goes to the Overflow Group.

This was not the case in SW -3.2

 

[tlpeter]

When you use 4.2 you can choose if you want the 3.2 way or the 4.x way


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[Lodde]

tlpeter - that is almost correct. If all users are logged out of the group and you have Queuing On, it will wait the Overflow time before it overflows and it does not matter what settings you do.
I have recently tested this but I will only be happy if you can give me some settings that will offer the functionality. Because many customers would like it to behave as in 3.2 sw.

 

[tlpeter]

Maybe this is handy for you
Here from the help

· Overflow Mode: Default = Group, Software level = 4.2+.
This option allows selection of whether overflow of queued calls is determined on a call by call basis or applied to all calls for the hunt group once any one call overflows.

· Group
In this mode, once one call overflows all additional queued calls overflow immediately. This is equivalent to the overflow mode used by IP Office 4.0-4.1 systems.

· Call
In this mode, each individual call will follow the groups overflow time settings before it overflows. This is equivalent to the overflow mode used by pre-IP Office 4.0 system.



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[Lodde]

Trust me, I have been reading the helpfile about this more then once
The closest you get is by using Group mode. Then all the queued calls will overflow immediately.
But if the queued calls ends and there is a new incoming call, then the new incoming call will wait again for the overflow time before overflowing.
And this is what I mean that did not happen in 3.2.

 

[Shine52]

Why not just use the "group" button. When you see there are calls in queue(the group button will be underlined), press the button and answer the longest waiting call. I don't think you have to be a member of the group to take advantage of it. No need to login/out etc.

Figure it out damn-it!

 

[Lodde]

That is a nice solution if you would like to watch the phone all the time.

 

[amriddle01]

I would prefer to listen for a ring instead of staring at a handset to wait for an underline too.

ACS - IP Office Implement

 

[Lodde]

I only would like to point out that in sw 4+ you can easily have a situation where incoming calls are waiting for nothing before overflowing and that is what I do not like in 4+.
I have pointed this out with Avaya but it is design intent and I have made an NFR about it. I am hoping that more people agrees with me and also issues NFR´s.

 

[paul1979]

Thanks for all you help on this one guys!

I've currently got me in an overflow group (kicks in after 12 seconds, so about 4 rings) which is set to Collective ringing and includes me, and has been working well over the last day or so.

The info on the queueing was interesting, so might have a look into that as and when I get a few minutes spare

 

[Shine52]

Yeah, well I would just like a customer to login/out w/ out talking of "forgetting" etc.....

Maybe staring would be easier then "forgetting" to stare, logging out or doing things properly. When doing something properly is out of the question, then all bets are off and staring at a phone is just as logical to me.

Figure it out damn-it!