Automatic Callback?

[DBFIT]

Hi All

I was wondering whether anyone had any idea how I could set up an automatic call back list for when a call is lost?

Does VMPro support this feature?

Thanks

 

[VoiceonData]

i think the only callbacks list that can be created is through CCV (within CCC) and then its a manual thing by a supervisor

Awaiting to be shot down in flames

voiceondata

http://www.voiceondata.co.uk

 

[VoiceonData]

you could ofcourse use the missed tab on PhoneManager

and double click on the entry

voiceondata

http://www.voiceondata.co.uk

 

[DBFIT]

Thanks for the suggestions VoiceonData.

I was thinking of the calls that come through an IVR and are waiting in a hunt group and abandon at this stage so they are never answered by an agent.

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IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56

 

[VoiceonData]

At the stages through the voicemail mark them so they send reporting info to the CCC

Run a report and export to excel

then use this list to create callbacks in CCV

Sorry only way i know

voiceondata

http://www.voiceondata.co.uk

 

[VoiceonData]

There is a third party software called queue buster that will do what you require

http://www.netcall.com/solutions_queuebuster.asp

Its not cheap - but works well



voiceondata

http://www.voiceondata.co.uk

 

[jamie77]

How about giving customer an option to leave a number for call back or leave a message as part of the Q'ing messages.

That could stop people simply hanging up because they got bored.

You could use a campaign to collect the info (leave name then type number on phone). The campaigns can then be picked up on a button or, if your VM Pro has IIS and Campaign Web Component installed, via IE.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!