Anyone successfully integrated an automated outbound dialer with Symposium?
Currently using Genesys, but therefore need to maintain 2 agent lists and ensure correct agent/skillset/campaign assignments etc. Sooo easy for it all to go wrong!
Is there anything out there that integrates better (heard a rumour of a dialer connecteing directly onto dpnss?) and will allow a simpler management.
R
Currently using Genesys, but therefore need to maintain 2 agent lists and ensure correct agent/skillset/campaign assignments etc. Sooo easy for it all to go wrong!
Is there anything out there that integrates better (heard a rumour of a dialer connecteing directly onto dpnss?) and will allow a simpler management.
R