Automated Attendant Xfer to extensions not playing VM message.

[Tyen]

I am having a irratating problem with my automated attendant. I have everything set up so that AA only picks up when night service button is on. (only want on at night) I have it set up so that I have two selector codes that are used. I have "1,4,5,6,7,8,9" as unused so that extension numbers may be entered to go straight to VMS. "2" I am using for my "regular business hours" I just want it to play a message stating our hours and then give them the option to hangup or press 0 for Appoint sched VM. I have sector code set for direct ext tnsf to ext 41 (unused extension with mailbox 5 attached) I recorded the message I want on the VMS system under X41. and have the call answer mode set to answer only. I have selector "3" set up the exact same way for ext 40. however once I call in and hit 2 or 3 it transfers me to the VMS saying that my party cannot be reached and to transfer to another ext press *8. I do not konw what I have done wrong. but it will not play the recorded message for either ext 40 or 41 in the AA mode.

Please help

Tyen


equipment Avaya Partner ACS r8 VM Pc card Large port 1, remote access card Port2

 

[CarGoSki]

does x40 and x41 have a phone or a port or do they exist as only mailboxes?

 

[Tyen]

they do not have anything plugged into them no phone nothing. they do not even have a port.
just have the R8 no other equip besides that.
do I need to make them ext 17 and 18 where the is open port and no phone connected?

 

[TouchToneTommy]

For 40 and 41, did you assign Auto VMS Coverage in #310, and set their VMS Cover Rings to 1 in #321?

 

[Tyen]

you guys are great. I had everything set up but the auto VMS coverage on.. Thanks a thousand over.

Tyen