Automated Attendant Message Not Working

[jmsquared]

Automated Attendant not playing night message when office is closed. This is programmed to activate @ 4;30 p.m. At 4:30, the message caller hears is: "ext. 10 is not available.....leave message." What am I missing? Any help appreciated.

 

[franke]

1- What type of Voice Mail are you using?
2- Did you create the Night Greeting
3- Is night service activated by:
a. The switch
b. The switch & business schedule
c. Voice Mail business schedule


franke

 

[jmsquared]

1. Using MLM 007
2. Night greeting(s) are in the system. Just listened to them this afternoon.
3. Activated by Merlin Mail Business Schedule.

Also need to know how to change night message. The boss changed his mind about the outgoing message. Thanks